Chief Operating Officer - Community & State - Hybrid in Indianapolis, IN

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Chief Operating Officer (COO) is the senior plan-level executive accountable for end-to-end operational performance of the UnitedHealthcare Community Plan of Indiana Medicaid program. This role ensures all operational, contractual, and regulatory requirements are consistently met or exceeded while advancing operational excellence, member experience, provider performance, and compliance.

The COO serves as the health plan's primary operational leader, overseeing daily operations across a complex matrix environment that includes Optum and other internal and external partners, while serving as a key advisor to the CEO on operational risks, trends, and opportunities.

If you are located in Indianapolis, IN, you will follow a hybrid schedule with three in-office days per week.

Primary Responsibilities:

• Provide leadership for all health plan operations ensuring contractual and regulatory compliance
• Establish and manage operating metrics, dashboards, and performance scorecards
• Lead and oversee vendor relations with matrix partners such as Optum and other internal and external partners 
• Oversee Claims Operations and provider performance
• Own accountability for state reporting accuracy and timeliness
• Ensure operational readiness for new programs, system conversions, and implementations
• Lead operational improvement and transformation initiatives
• Serve as senior operational representative with State partners
• Develop and lead a high-performing, inclusive operational team

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of operations leadership experience
• 4+ years of leadership in Medicaid, Medicare, or managed care programs
• Demonstrated success operating in a matrix environment
• Proven solid knowledge of Medicaid operations and regulatory requirements
• Experience advising on enterprise system implementations
• Advanced proficiency in Microsoft Applications such as Excel, Word, PowerPoint

Preferred Qualifications: 

• Experience with Indiana Medicaid
• NCQA accreditation experience
• Vendor and delegated entity management and oversight experience
• Proven change leadership and transformation experience
• Proven exceptional executive communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.