Capability Manager, Prior Authorization - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This leader is responsible for establishing a strategy and associated roadmap, to deliver a comprehensive communications framework, serving members, providers, and cross-functional internal teams, for the Optum Prior Authorization Organization.    

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Lead capability strategy, understanding customer, business, and operations needs
• Define and execute against capability roadmaps that focus initially on minimally viable deliverables, while contemplating the near and long-term future enhancements that increase that value over time; draw on an agile mindset
• Collaborate with internal leaders and external partners to gain an understanding of their business needs and adapt strategy, priorities, and business plans accordingly
• Address operational challenges with both technical and non-technical solutions
• Understand the user experience and deliver solutions that delight
• Lead change and innovation by pursuing opportunities to adopt new technologies and drive adoption to enhance business outcomes
• Drive and manage high-quality execution across organizational lines
• Communicate strategy, business value, and customer success with impact, and influence stakeholders to achieve win-win solutions that advance the organizational goals
• Drive to understand the "why" and connect the benefit of technology to the business capability and be able to clearly articulate this to both technical and non-technical stakeholders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience as a product owner, business analyst and/or related role that involves defining and implementing capabilities or complex business processes
• 3+ years of Prior Authorization experience
• Experience in systematically analyzing processes and problems, drawing relevant conclusions, and devising appropriate course to resolution
• Experience in verbal and visual presentation skills, as well as solid written and interpersonal communication skills
• Proven effective collaboration skills with cross-functional teams resulting in conflict resolution, issue resolution, and successful outcomes
• Proven ability to support scheduled and emergency system implementation releases, including availability during occasional weekends and non standard hours as business needs require

Preferred Qualifications:

• Experience developing a strategy, prioritizing strategic deliverables on a plan/roadmap, and engaging stakeholders to maintain awareness and alignment  
• Experience managing a product or capability roadmap and ensuring strategic alignment with the organizational vision
• Experience utilizing user experience collateral such as personas, journey maps, etc.
• Experience collaborating with and influencing senior level leaders and gaining consensus
• Experience with OptumRx systems such as PAS/PANDA (Prior Authorization System / Prior Authorization Network Decisioning Application) and/or RxClaims

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.