IAM Provisioning Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position. 

Optum Serve is dedicated to serving our nation's military and Veterans. We have the honor to support federal agencies in their efforts to advance the United States health care system and improve the overall health and well-being of all those who serve or have served our country. Our health services are designed to help everyone live healthier lives. 

The Optum Serve IAM Provisioning Analyst is responsible for provisioning, modifying, and deprovisioning user access across enterprise systems by fulfilling access requests and related identity platforms while ensuring security, compliance, and service level expectations are met.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Execute standard user access provisioning, modifications, and deprovisioning based on approved requests and documented procedures
• Setup and maintain AD/EntraID accounts, mailboxes (on-prem & O365) and distribution lists throughout their lifecycle on multiple domains
• Process access requests through approved IAM platforms (e.g., Sailpoint, EntraID, Delinea)
• Actively manage tickets and shared mailboxes, prevent access request backlogs, and assist with access requests submitted through ServiceNow, SECURE, or other enterprise request platforms
• Assist in maintaining supporting infrastructure systems within Optum Serve's environment (RSA, Exchange, Brivo, Azure)
• Escalate non‑standard, high‑risk, or unclear access requests to senior IAM team members or other IT teams
• Required to participate in a scheduled on‑call rotation to assist with time‑sensitive IAM requests and access issues outside of standard business hours, with guidance from senior team members as needed
• Maintain centralized documentation including SOPs, work instructions and other documentation as assigned
• Maintain accurate documentation and request notes to support audit, compliance, and reporting needs
• Support periodic access reviews and recertification campaigns, including remediation activities as assigned
• Follow security best practices, including provisioning "Least Privilege", secure password sharing SOPs and securely identifying end users at the start of any interaction

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associate's degree in Information Technology, Information Systems, Cybersecurity, or a related field
• 2+ years of experience troubleshooting hardware and software access issues
• 1+ years of experience with IAM platforms (Entra ID, Active Directory, Sailpoint)
• 1+ years of experience to provision, modify, and deprovision user and group access across multiple Active Directory domains while adhering to domain‑specific policies, security controls, and documented IAM procedures
• United States citizenship is required for this position
• Ability to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top-Secret security clearance

Preferred Qualifications:

• Bachelor's degree in Information Technology or equivalent experience
• 3+ years of experience with IAM Platforms
• Ability to work independently and with IT or cross-functional teams
• Strong analytical and troubleshooting skills
• Strong written and verbal communication skills, with the ability to clearly document work, explain technical information to non‑technical stakeholders, and collaborate effectively with team members and business partners
• ITIL certification

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN