Operations Support Leadership Specialist

Explore opportunities with our Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. 

The Operations Support Leadership Specialist provides non-clinical agency office support with subject matter expertise in key agency office roles including Business Manager, Office Assistant, Intake Coordinator, Clinical Care Coordinators, Care Coordinators, Scheduling Specialist, and End of Episode Auditor. This position may also provide training and support for operational processes for clinical roles including Executive Directors, Directors of Clinical Operations, Patient Care Managers, and field staff. This role will support both newly acquired agencies (integration support) and existing agencies across the company. Working as operational change agents, operational improvement experts and operations trainers, the Operations Support Specialist onboards new agencies to the company and supports existing agencies in performing to LHC's best practice operational standards and expectations. This includes working to ensure all administrative support and data entry functions are operating effectively and efficiently within assigned locations. The Specialist's work activities will require both onsite (travel) and remote support depending on the specific agency's needs. Additionally, the Specialist will support organizational software testing, training and operational implementation including teaching the electronic medical record functionality

Primary Responsibilities:

• Responsible for performing duties defined by the Business Manager, Office Assistant, Intake Coordinator, Clinical Care Coordinator, Care Coordinator, Scheduling Specialist, and End of Episode Auditor job descriptions
• Provides on-site or remote support based on agency needs and in coordination with local and regional leadership
• Work as operational change agents using key change management tools including communication, obtaining feedback from agency staff, advising agencies as internal customers, providing encouragement and data to support change
• Work as operational improvement experts using knowledge of LHC standard operating procedures, metrics, reporting and other key performance indicators to identify root causes, work to begin improvement, consult with and/or advise agency leadership during assignment and coach for improvement
• Works as a new agency integration specialist - specifically onboards new agencies and operationally supports them in performing to LHC's best practice operational standards and expectations
• Works as operational trainer - specifically teaching agency office-based and field professionals LHC's operational processes and policies. This includes collaborating with agency teams to identify training needs, develop and implement training plans
• Creates content for training materials for agency and/or LHC as needed
• Responsible for supporting organizational software testing, training and operational implementation including teaching electronic medical record functionality

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualification:

• 3+ years healthcare experience, or 3+ year experience in an office administration role or a bachelor's degree

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $67,392 to $101,088 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.