Regional Quality & Patient Experience Coordinator

Explore opportunities with LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the Regional Home Health Quality and Patient Experience Coordinator, you will report to the Home Health Quality and Patient Experience Zone Manager and be responsible for facilitating overall agency quality improvement and outcome performance.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Perform at least one annual on-site assessment and perform site visits to identify and address factors to improve quality performance (Value-based Purchasing, HHCAHPS, STAR, and publicly reported quality measures)
• Analyze data and partner with agency leadership to develop, implement, and monitor actions to mitigate quality-related findings
• Monitor internal quality chart review results and provide feedback on action plan development
• Support agencies during state and Joint Commission surveys, assist in action plan development, and monitor follow-through
• Maintain current knowledge of regulations and act as a resource for agency leadership
• Communicate face-to-face with Agency leaders and internal upper leadership
• Prepare for and participate in monthly quality review calls
• Ability to travel within service area
• Perform other assigned duties timely and adequately

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• Bachelor's degree in a healthcare-related field or RN with Associate Degree
• 3+ years of healthcare experience in home care or healthcare quality-related experience
• Demonstrated understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards
• Proficient computer skills with knowledge of Microsoft Word and Excel
• Current Driver's License, vehicle insurance, and access to a dependable vehicle

Preferred Qualifications:

• Proven effective written and verbal communication skills
• Demonstrated fiscal responsibility and accountability

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.