Revenue Cycle Team Lead

Explore opportunities with our Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As a Revenue Cycle Team Leader, you'll be the driving force behind training and quality assurance, ensuring your team excels in obtaining authorizations and handling billing. You'll tackle customer inquiries with finesse, streamline processes, and keep leadership informed with your insights. Plus, you'll create impactful content, troubleshoot challenges, and inspire your team to exceed expectations.

Primary Responsibilities:

• Train team members and perform quality reviews on processes for authorizations, eligibility verification, and billing/collections to ensure efficiency and timeliness
• Resolve customer requests and concerns expediently and respectfully
• Assist with administrative duties related to quality assurance, education, and process improvement
• Track and resolve urgent requests, ensuring proper procedures
• Monitor, research, compile, and report findings to leadership utilizing Microsoft Office Suite and SharePoint
• Troubleshoot processes and review with Supervisor/Manager
• Provide feedback on team member performance for training opportunities
• Serve as a backup for authorization, eligibility, and collections

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience in medical billing, collections, or business office experience in a home health, hospice, or personal care services setting  
• Basic PC skills, including MS Word and Excel  
• Medical terminology knowledge  

Preferred Qualifications:

• Personal Care Services billing/collection experience  
• 6+ months of revenue cycle experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.