Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Front Office Patient Care Coordinator (PCC) works on the front lines of care delivery and directly improves patient experience. The PCC delivers outstanding customer service to patients and assists them throughout the check-in process, guiding them through demographic capture, health insurance eligibility, and cost share reconciliation. The PCC works collaboratively with all members of the care team to ensure patients receive the appropriate care at the right time and place. Under direction of the Clinic Operations Supervisor, the PCC works independently, acts as a resource to peers, and escalates only the most complex issues.

Clinic Hours:  Open 24 hours a day, 7 days a week

Schedule: 8, 10, and 12-hour shifts, days will vary per business needs, and weekends are required in schedule. On call once or twice per week depending on business needs.  

Specialty: Urgent Care 

Location: 888 S RANCHO DR, First Floor, Las Vegas, NV 89106

Primary Responsibilities:

• Greet and check in patients for urgent care and imaging appointments
• Provide excellent customer service, responding to complaints and offering service recovery as needed
• Ensure accurate demographic entry, primary care physician (PCP) capture, and insurance eligibility
• Collect copays, handle cash, enter charges, and maintain Payment Card Industry (PCI) compliance
• Handle and route incoming calls and messages. Schedule appointments as necessary
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow
• Support team and department by floating to different sites, participating in on-call program
• Provides guidance to other front office, leading without authority
• Deposit reconciliation and confirming EKGs
• Assists in new employee onboarding and training

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of experience in a patient check-in/healthcare setting
• 1+ years of electronic medical record experience
• Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)

Preferred Qualifications:

• Experience with data analysis software
• 1+ years of cash handling/deposits
• Bilingual (English / Spanish)
• 1+ years of customer service experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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