Supervisor Clinical Administration - Smart Team

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Position in this function reports directly to Manager Clinical Operations and oversees the clinical call center operations and ensures adherence to Service Level Agreements (SLAs) and achievement of all HEDIS measures. Provides guidance and leadership for staff on the SMArt Team. Ensures clinical protocols are followed, and initiates/enforces established policies, procedures, and standards of patient care. Evaluates the competency of assigned staff and maintaining facility compliance with Federal and State regulations, as well as enforcing adherence to OptumCare NV policies and guidelines. Oversees daily call center activities to ensure quality patient care, manages staff schedules and facilitates adequate provider coverage on the Smart Team. Must possess the ability to be a positive role model for staff, modify procedures, processes, and techniques to meet the more complex requirements of the position.

Primary Responsibilities:

• Oversee and manage the clinical call center operations, including monitoring call volume, response times, and quality of care provided to patients
• Ensure compliance with all SLAs and HEDIS measures and implement strategies to improve performance and achieve targets
• Develop and train a team of Medical Assistants to follow company protocols and provide high-quality patient care
• Collaborate with the clinical team to identify areas for improvement and implement innovative solutions to enhance department efficiencies and effectiveness
• Monitor and evaluate staff performance, provide feedback and coaching as needed, and implement corrective actions when necessary
• Stay current on industry trends, best practices, and regulatory requirements to ensure compliance; and drive continuous improvement in the department

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or equivalent
• 2+ years of clinical experience - MA, LPN or Pharmacy Tech
• 2+ years of leadership experience
• Service industry experience

Preferred Qualifications:

• Managed care experience in a care coordination role
• Call center experience
• Experience supervising remote employees

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.