Electronic Health Record SME - (Epic/Cerner)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future. 

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.

As an Electronic Health Record SME, you will leverage your background and expertise in Epic or Cerner systems to act as a primary advisor between end-users, project team members and other information technology resources. Your guidance and insights will be instrumental in shaping transformation healthcare solutions. We are interested in applications from individuals with at least 1 active Epic or Cerner certification, with the enthusiasm and drive to continue to broaden their experience. 

Solid candidates will be able to demonstrate self-motivation and team collaboration. Continued development in Epic will be provided. Most importantly, our team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

Working Arrangements:

Occasional after-work hours may be required to support emergency response and operational needs.

Please note: There would be an initial training program on joining where there may be an expectation to work adjusted hours, depending on trainer location/availability. Following this, hours would be standard local hours with a need for some flexibility when working with US clients.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module(s)
• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
• Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
• Serve as a mentor/subject matter expert to local and client-based team members
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Facilitate communication with stakeholders from initial requirements to final implementation

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Degree education or equivalent experience 
• Proven deep experience of Epic or Cerner systems, with active / current Epic or Cerner certification in at least one area
• Demonstrated direct client healthcare domain knowledge such as clinical documentation workflow, patient portal, closing encounters, and patient flow
• Proven ability to take on a new application or project area with proven success 
• Proven experience managing application specific work plans at the resource and task level

Preferred Qualifications:

We value a diverse range of skills and experiences. While any of the following qualifications are desirable, they are not mandatory for this role. Candidates from varied backgrounds are encouraged to apply. 

• Proven experience mentoring individuals or teams within the system
• Demonstrated knowledge and experience using basic and intermediate project management tools and techniques
• Proven ability to handle multiple client assignments and communicate with all stakeholders involved
• Demonstrated ability to communicate tactfully and work effectively with patients, physicians, vendors and system staff at all levels
• Proven capability to lead and work well in a diverse, multi-disciplinary team

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

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