Electronic Health Record Systems Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.

Solid candidates will be able to demonstrate self-motivation and team collaboration. Epic training will be provided. Most importantly, our team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

Please note: There would be an initial training program on joining where there may be an expectation to work adjusted hours, depending on trainer location/availability. Following this, hours would be standard local hours with a need for some flexibility when working with US clients.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• Undergo comprehensive Epic training to develop expertise in your assigned area
• Provide product function, design, build and testing for assigned Epic modules
• Work alongside end-users to design, scope, and implement enhancements
• Configure system settings to resolve issues efficiently, adhering to Service Level Agreements (SLAs)
• Develop, maintain, and support critical workflow documentation, test scripts, and configuration guides for essential application functions
• Monitor the performance of healthcare applications in real-world settings
• Work with trainers to develop and update training materials
• Develop solid relationships with operational stakeholders, customers and business partners
• Collaborate with clinical and technical teams to maintain end-to-end clinical integrity across workflows
• Work independently, taking initiative and managing tasks with minimal supervision, while also collaborating effectively within a team

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Proven experience working in environments that rely on technology to support daily operations, such as healthcare settings, hospitality services, billing departments, marketing teams, customer support centres, or similar roles where accuracy and smooth workflows are important
• Proven background in help desk support, customer facing roles, or troubleshooting issues, whether technical, process related, or service related, with an ability to get to the root of a problem and guide users through solutions
• Demonstrated solid analytical and problem-solving skills, with the ability to use technology and data to understand challenges and improve day to day operations. Comfortable exploring and adopting new tools, including emerging AI capabilities
• Proven ability to troubleshoot customer issues, stay calm under pressure, and work through complex situations to deliver practical and timely solutions
• Proven ability to be adaptable and flexible in both working style and schedule. Able to switch between tasks, adjust to new environments, and participate in late or non-traditional calls when needed to support client work
• Possesses a team focused mindset with a commitment to sharing knowledge, supporting colleagues, and contributing to a positive learning culture. Experience mentoring others or helping teams build confidence with new tools and processes
• Proven ability to be resilient and comfortable navigating frequent changes, including shifting priorities, new technologies, or evolving client needs. Solid understanding of how to guide others through transitions
• Demonstrated excellent communication skills, with the ability to work effectively with a wide range of stakeholders such as operational leaders, client teams, technical partners, and vendors. Able to translate complex information into clear and practical terms

Preferred Qualifications:

• Bachelor's or master's degree in a relevant field such as healthcare, hospitality, business, billing, marketing, information technology, health informatics, or another area where customer service, problem solving, or operational work is central
• Proven previous experience in a healthcare or clinical setting, such as nursing, laboratory services, radiology, pharmacy, operating theatre, inpatient/outpatient care, oncology, clinical specialty care environments
• Proven previous experience working with healthcare information systems and/or electronic health record (EHR) platforms
• Proven experience with managing tickets, documenting issues, or coordinating with internal teams or vendors to resolve challenges

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

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