Technical Writer - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Technical Writer develops, edits, and maintains clear, accurate, and compliant technical documentation in support of enterprise operations, systems, products, and client-facing initiatives. This role partners closely with SMEs and stakeholders to ensure documentation meets corporate standards, supports regulatory and RFP requirements, and remains current across enterprise repositories.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Conduct stakeholder and SME interviews to gather and validate documentation content
• Create, edit, and organize technical documentation including SOPs, process documents, manuals, templates, and technical design specifications
• Ensure documentation follows corporate standards, style guidelines, and version control processes
• Manage documentation updates, reviews, and rotating maintenance schedules across repositories
• Support RFP documentation and response readiness, ensuring accuracy, professionalism, and use of approved templates
• Identify and appropriately redact PHI and sensitive information
• Create and manage graphics such as workflows, org charts, and screen captures using approved tools
• Maintain documentation consistency across enterprise systems and identify documentation trends
• Support compliance and certification efforts (e.g., CMS documentation) through research and documentation updates
• Manage documentation requests and prioritize assigned workload
• Collaborate with Technical Writer II and III for guidance, review, and alignment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience writing and managing technical or operational documentation in an enterprise environment
• Experience conducting SME interviews and translating complex information into clear documentation
• Proficiency with documentation and graphic tools (e.g., MS Word, PowerPoint, Visio, Adobe tools or equivalent)
• Proven solid editing, proofreading, organization, and time-management skills
• Experience handling PHI and maintaining confidentiality

Preferred Qualifications:

• Experience supporting RFP responses and external documentation
• Demonstrated familiarity with CMS or regulatory documentation requirements
• Experience in healthcare, insurance, or other regulated environments
• Experience maintaining enterprise documentation repositories and standards

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.