Call Center Nurse RN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

Here's an opportunity that's truly different and immensely rewarding. We're always looking for flexible, innovative approaches for delivering quality care. This role as a Field-Based Assessor with UnitedHealth Group is a perfect example. You'll have a direct impact on the lives of AR Medicaid Beneficiaries.  Sound inspiring? Apply today. 

Overview: The RN Assessor performs field-based, non-clinical functional assessments on Medicaid beneficiaries. This is a traveling position.  Assessments are completed in various environments, including client homes, provider sites, or other community-based locations. An assessor may travel the entire state of Arkansas, including occasional training in Little Rock. However, they are hired to cover a general geographic region. They are compensated on an hourly basis and mileage.  The focus is on quality assessments/documentation and productivity. The results of these assessments are utilized by the Arkansas Department of Human Services to determine eligibility for services, as well as assist the State of Arkansas to develop a plan of care for each beneficiary. The assessor neither provides clinical services, nor are they completing a clinical assessment. 

Shift Start/End Time: 40 hrs. per week- limited evening or weekend appointments possible  

You'll enjoy the flexibility to telecommute* from anywhere within Arkansas as you take on some tough challenges. 

Primary Responsibilities:

• Works with the Aging and Adult Population (may include beneficiaries of all ages, who meet criteria for these services
• Performs field based Functional (non-clinical) Assessments on Medicaid beneficiaries, to identify potential care and/or provider gaps  
• Assesses and triages immediate health concerns 
• Administrative work, including virtual training and appointment confirmation calls may be completed from home or in between assessments

The challenge here lies in your ability to quickly assess a variety of cases face-to-face with your clients. The pace is fast, and you'll need strong computer and communication skills to succeed. 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma/GED
• Current, unrestricted RN licensure (within Arkansas)
• 2+ years of clinical experience
• Intermediate level of computer proficiency and communication skills 
• Ability to drive long distances, sit for 1-3 hours, and carry 5-10 pounds of equipment
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• Bachelor of Science degree in Nursing 
• Rehab/Home-Health experience with the Aging/Adult Population 
• Field-Based experience 

Physical Requirements: 

• Ability to transport 5-10 pounds regularly (lap top computer, hot spot, and cell phone)
• Ability to drive long distances and sit for 1-3 hours at any point in time  
• Ability to respond quickly to sounds
• Ability to move safely in confined spaces
• Ability to see and respond to challenging situations
• Ability to navigate/drive in various weather situations
• Ability to display sound knowledge of road safety regulations
• Ability to display a working knowledge of local roads and routes
• Ability to utilize maps, GPS systems and car manuals 

Soft Skills:

• Independent self-starter with the ability to set daily schedule of assessments 

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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