Business Analyst Consultant, UHO - Los Angeles, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Business Analyst Consultant within UnitedHealthOne will be instrumental in advancing healthcare insurance initiatives by transforming complex business requirements into actionable strategies and solutions. This role is all about building strong partnerships - working closely with business leaders, operational teams, and technical stakeholders to analyze processes, interpret data, and deliver improvements that drive efficiency, ensure regulatory compliance, and elevate the shopper, broker and member experience. The environment is fast-paced and matrixed, so the consultant will need to bring robust analytical expertise, deep healthcare industry knowledge, and consultative communication skills to help achieve strategic and operational goals across multiple health plan lines of business.

As part of the UHOne team, the Business Analyst Consultant will jump right in, taking ownership of projects and collaborating on active and incoming requests.  This role offers high-level analytical, operational, and strategic support to spearhead key initiatives, optimize processes, and ensure organizational alignment. The ideal candidate is a proactive problem-solver who communicates effectively and thrives in a mission-driven, dynamic setting.

Relationship building is key in this position-the consultant will connect with teams across departments within UHOne and UHC to make meaningful improvements that support our shopping, broker and member platforms.  They'll take on challenging projects, create innovative solutions, and help drive bottom-line results. Along the way, there's plenty of opportunity for professional growth and development, making this role a great fit for someone looking to make a real impact.

For those located in the Los Angeles, CA area, you'll enjoy the flexibility to work remotely* area as you take on some tough challenges. 

Primary Responsibilities:

• Analyze, review, forecast, and trend complex data, including evaluating the analysis and interpretation of others' work
• Develop and implement effective and strategic business solutions through thorough research and analysis of data and business processes
• Support both short-term and long-term operational and strategic business activities via detailed analysis
• Capture user and business needs to ensure solutions are aligned with stakeholder requirements
• Lead testing readouts, facilitating the communication of results and insights to relevant teams
• Apply research insights to improve desktop and mobile shopping experiences, focusing on user-centric enhancements
• Lead and support various research projects designed to meet business needs, utilizing both qualitative and quantitative methods such as surveys, interviews, focus groups, prototype and wireframe testing, A/B testing, card sort, and click test

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of UX research experience, preferably within the healthcare industry or related sectors
• 3+ years of proven experience in analyzing business processes and workflows, with the ability to provide evaluations, benchmarks, and process improvement recommendations
• Demonstrated success in testing both mobile and desktop designs using a wide array of qualitative and quantitative methods, including surveys, interviews, focus groups, prototype and wireframe testing, A/B testing, card sort, and click test
• Demonstrated proficiency with UX research, design, and collaboration tools such as Figma, Miro, MUIQ, User Testing, Adobe Target, and AEM
• Portfolio showcasing applicable UX/UI research deliverables
• Willing and able to travel 10% +/- depending on business need
• Resides in the Los Angeles, CA area

Preferred Qualifications:

• Solid track record of cross-functional collaboration, supporting diverse business stakeholders
• Deep understanding of user-centered design and research practices
  

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.