Clinical Team Lead - Social Worker - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Team Lead SW will provide operational support to managers and supervisors for the assigned program. The Clinical Team Lead SW is an individual contributor. Clinical Team lead SW assignments will be highly dependent on operational needs and priorities. The team leader will work closely with leaders to use data and reporting to identify and prioritize supports needed. They will act as subject matter experts for system and program support.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Onboarding new teammates, provide training for the assigned work and monitor quality of work performance during the probationary period
• In collaboration with the management team will provide ongoing training to teammates who have been identified through quality auditing where opportunities are identified to improve performance or productivity
• In collaboration with the management will develop and provide training for teams for all new, updated processes and workflows. Training attendance will be documented and submitted to the Operational Support team
• Development and maintenance of all job aids that support system and processes for the assigned team
• Support for organizational realignment and change management by providing training, document updates, and communication
• Support resource planning and allocation by reviewing daily assignments, shifting resource assignments when necessary to manage daily workloads
• Teammate scheduling when applicable
• Internal messaging and communication on upcoming changes and plans for operational readiness related to membership, programs, regulations, or health plan changes
• Technology training and change readiness monitoring in support of system modifications
• Post implementation program/process monitoring and re-training to assure quality and performance meet team goals
• Implementation and monitoring of process changes needed to support CAP remediation in close collaboration with the Delegation oversight team
• Works with teams to bring forward patients for IDT collaboration
• Monitors team caseloads and productivity and make recommendations to leadership for workforce management
• Ensures compliance to laws, regulations, and policies
• Support audits and accreditation
• Promote best practices and evidence-based approaches
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• MSW
• 2+ years of experience in a health care and social worker
• Demonstrate knowledge of PC applications including MS Office Suite

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.