Administrative Assistant - Ambulatory Infusion Center

This position is Onsite. Our office is located at 1038 Research Blvd Suite 280 Madison Alabama.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The  Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time.  

This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Monday and Tuesday 8:00 AM - 4:00 PM, Wednesday & Thursday 11:00am - 7:00pm and Fridays 9:00am - 3:00pm CST. It may be necessary, given the business need, to work occasional overtime. 

We offer on the job training. The hours during training will be Monday & Tuesday 8:00 AM - 4:00 PM, Wednesday & Thursday 9:00am - 5:00pm and Fridays 8:00am - 3:00pm CST.

Primary Responsibilities:

• Answers and re-routes incoming calls to the appropriate FlexCare staff members
• Makes outgoing, post-infusion follow-up calls per FlexCare policy, to patients and/or caregivers
• Documents patient communications within our Electronic Medical Records
• Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient
• Greets, screens, and checks-in patients and visitors for their scheduled appointment time
• Receives shipments and direct vendors when deliveries are scheduled 
• Perform office safety audits as required by state and federal regulatory agencies
• Assists with over-the-phone scheduling of patient visits
• Provides administrative support to the management team in the form of data entry, personnel records, and other human resource department functions
• Organizes and schedules onsite or remote meetings for company staff, as needed
• Organizes and files clinic and client documents under the directive of the Clinic Manager
• Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level
• Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations
• Runs reports under the direction of the Chief Operating Officer and/or Clinic Manager
• Assists patients with completing necessary forms and documentation. Keeping a clean and calm reception area
• Responsible for running co-pays and handling payment intake for patient visits    

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of OR older   
• 2+ years of experience in an administrative or office role within the medical field 
• Have or willingness to obtain CPR or BLS certification within 45 days of hire 
• Command of Microsoft Office (Microsoft Word & Microsoft Excel)
• Ability to work full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Monday and Tuesday 8:00 AM - 4:00 PM, Wednesday & Thursday 11:00am - 7:00pm and Fridays 9:00am - 3:00pm CST. It may be necessary, given the business need, to work occasional overtime. 

Preferred Qualifications:

• Experience working with intake or insurance within a clinical setting 
• Experience working with patients over the phone   

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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