Project Coordinator, Services - Multiple Sites

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.    

The Project Coordinator, Services is responsible for supporting the coordination, execution, and successful delivery of customer-facing projects during the early engagement phase. This role partners closely with North America-based clients, internal Project Managers, technical Subject Matter Experts (SMEs), and business leaders to ensure customer onboarding and readiness activities are progressing as planned, while proactively identifying and driving resolution of gaps that could impact implementation success. The ideal candidate possesses strong organizational and communication skills, experience working in a multicultural environment, and the ability to coordinate activities across multiple teams while maintaining a high level of customer focus. This role plays a key part in creating a seamless customer onboarding experience and ensuring successful transition from early engagement to implementation and service delivery.

Primary Responsibilities:

• Coordinate customer onboarding, early engagement, and service delivery readiness activities from initiation through implementation handoff
• Serve as a primary point of contact for North America-based customers and internal stakeholders, building trusted relationships and ensuring a positive customer experience
• Drive customer readiness by tracking implementation prerequisites, including infrastructure readiness, resource availability, training participation, customer deliverables, and other onboarding requirements
• Proactively identify readiness gaps, risks, dependencies, and potential delays, partnering with customers and internal teams to develop mitigation plans and maintain project timelines
• Communicate priorities, required actions, and timelines with appropriate urgency and professionalism, driving accountability while maintaining strong customer relationships
• Support project governance activities, including project plans, milestone tracking, action item management, risk and issue tracking, status reporting, and project documentation
• Facilitate early engagement team meetings, documenting decisions, tracking follow-up actions, and ensuring timely completion of assigned deliverables
• Prepare and maintain project documentation, stakeholder communications, dashboards, meeting minutes, and status reports in accordance with delivery standards and established processes
• Coordinate activities across cross-functional teams within the Services organization
• Support implementation readiness reviews, resource coordination, and service delivery transition planning to ensure successful handoff and project continuity
• Identify opportunities to improve customer onboarding, readiness processes, project coordination, and operational efficiency
• Promote a collaborative, customer-focused culture through effective partnership with internal teams and external customers
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+ years of project coordination, project management, program coordination, or related experience
• Experience supporting international clients, customers, or stakeholders in a customer-facing capacity
• Experience working in a multicultural or global team environment, supporting stakeholders across multiple regions and time zones
• Experience identifying and resolving project or customer readiness gaps through proactive communication, follow-up, and coordination
• Demonstrated experience maintaining project plans, schedules, action trackers, risk and issue logs, status reports, and project documentation
• Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, Smartsheet, or similar project management and collaboration tools
• Proven solid English verbal and written communication skills, with the ability to facilitate meetings, document decisions, provide project updates, and communicate professionally with customers and leadership
• Demonstrated ability to manage customer-facing activities, influence stakeholders, and drive completion of deliverables without direct authority
• Proven ability to coordinate cross-functional teams and drive accountability for project deliverables.
• Proven solid organizational, prioritization, and time-management skills with the ability to manage multiple activities simultaneously.
• Proven solid attention to detail and commitment to meeting deadlines in a fast-paced environment

Preferred Qualifications:

• CAPM, PMP, Agile, Scrum, or related project management certification
• Experience supporting healthcare technology, healthcare IT, software implementation, SaaS, or enterprise application projects
• Experience using project management tools such as Smartsheet, Microsoft collaboration tools, or equivalent platforms
• Familiarity with customer onboarding, implementation readiness, service delivery, customer success, or operational readiness processes
• Familiarity with Agile, Waterfall, or Hybrid project delivery methodologies
• Proven exposure to Enterprise Imaging, PACS, RIS, Radiology, Cardiology, Electronic Health Records (EHR), or other clinical systems

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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