Workforce Planning Analyst or Short Range Planning - Multiple Sites

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role
• Data Collection: Gather workforce data from various sources
• Data Management: Maintain and update workforce databases
• Reporting: Assist in preparing workforce reports and presentations
• Support: Provide administrative support to the workforce planning team
• Daily and Weekly Staff Planning: Develop and maintain daily and weekly staffing plans and schedules. Analyze workforce data to identify trends and staffing needs. Ensure staffing plans align with operational requirements and business goals
• Collaboration with Scheduling and Real-Time Associates: Work closely with scheduling and real-time associates to align staffing strategies. Participate in strategy sessions to optimize workforce allocation. Provide insights and recommendations to improve short-term and mid-term planning
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 2+ years experience in BPO Workforce Management
• 1+ years of Forecasting experience
• Hands-on experience using IEX and Microsoft Excel

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.