Director of Pharmacy Fulfillment Operations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Director of Pharmacy Fulfillment Operations provides site-level leadership for home delivery and specialty pharmacy fulfillment, overseeing pharmacy dispensing and warehouse operations. This role is accountable for operational performance, regulatory compliance, financial results, and delivering a high-quality consumer experience aligned with UHG values and Optum's mission.
This position sets strategic and tactical direction for fulfillment operations, ensures execution of standard operating procedures (SOPs), drives continuous improvement through KPI-based performance management, and leads change initiatives to improve efficiency, quality, and throughput. The Director builds and develops high-performing teams through coaching, accountability, and engagement, while partnering cross-functionally to support end-to-end pharmacy operations.

Location: 1830 S Horne, Mesa, Arizona

Primary Responsibilities:

• Partner with the Senior Director of Fulfillment Operations to set and execute site-level operational, financial, and growth objectives
• Lead pharmacy and warehouse teams to meet performance, quality, regulatory, and consumer experience goals
• Ensure compliance with all federal, state, and internal regulatory requirements in partnership with PIC, Compliance, and Legal
• Drive continuous improvement initiatives to increase productivity, workflow efficiency, and service levels
• Collaborate with Supply Chain, Engineering, Quality, Front-End Operations, Customer Service, and Network Planning to resolve issues and standardize best practices
• Oversee inventory control across fulfillment centers, including receiving, storage, cycle counts, shipping, returns, and disposal
• Lead adoption and effective use of fulfillment and pharmacy technology systems (DOMS, WMS, PCS, TMS)
• Develop, engage, and retain talent through performance management, leadership development, and employee relations in partnership with Human Capital
• Represent Pharmacy Operations on client-facing and member-related issues as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree (business or healthcare preferred)
• 5+ years of leadership experience in fulfillment, distribution, manufacturing, or pharmacy operations
• Demonstrated ability to lead large teams, manage KPIs, and operate in regulated environments
• Proven solid communication, collaboration, and execution skills

Preferred Qualifications:

• Registered Pharmacist or Pharm.D
• Six Sigma Green or Black Belt
• Experience leading large-scale operations (100+ employees)
• Experience in highly regulated industries

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.