Manager Clinical Operations - Metairie, LA Market

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

Implement, train and monitor systems, procedures, and processes as they relate to the administrative and technical operations of the clinics. Ensure alignment with organizational goals to promote operational efficiency and excellence in patient outcomes.

The Regional Manager oversees administrative operations across multiple Primary Care Plus clinics, ensuring daily functioning, regulatory compliance, and staff performance. The regional clinic manager should have strong communication, leadership, and organizational skills, as well as the ability to work independently to align clinic operations and patient care with strategic objectives. Rely on extensive experience and judgment to plan and accomplish goals.

If you are located in Metairie, LA, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.

Primary Responsibilities:

• Principal Responsibilities
  • Oversees the performance of their region, coordinating with clinic managers and supervisors on day-to-day operations, including staff duties, inventory management, adherence to and reporting of operational goals
  • Works with associate medical directors, within assigned regions, assuring alignment of clinical care and operations
  • Serves as a resource to all managers and supervisors regarding issues that impact their departments as well as education and training for all aspects of clinic management
  • Assists with developing, implementing and maintaining administrative policies and procedures to ensure efficiency and consistency in all clinic processes
  • Assists with analysis, audits, and reports of key performance indicators (KPIs)to executive team in a timely and accurate fashion, develops corrective action plans to help monitor and improve metrics and goals
  • Leverages data-driven analysis and strategiesto optimize clinic performance, improve and maintain quality metrics(HEDIS, STARS, etc.)
  • Supports the development of business plansthat promote clinic growth and success, while contributing to value-based care initiatives and collaborating with clinic managers on special projects
  • Attends meetings, seminars, workshops, and conferences to stay current in clinic operations and standards of care in the community
  • Ensures compliance with federal and state healthcare regulation, maintaining up-to-date knowledge of industry standards and trends relating to clinic operations
  • Develops and maintain relationships with key external vendors
  • Maintain confidentiality in all matters
  • Assists in the opening of new clinics, EMR project management and performs other duties as assigned
• Management Responsibilities
  • Monitors clinic performance provides ongoing feedback and measures of success with various metrics
  • Interviews candidates and makes hiring decisions as needed. Hires and trains new staff as needed
  • Identifies opportunities for staff development and coordinates education/training on an individual or group basis as needed
  • Ensure timely review and updating of departmental policies, procedures, training manuals and job descriptions as needed
• Supervisory Responsibility
  • Supervise Clinic Managers and Clinic Supervisors in designated PC+ clinics

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years in clinic or medical office management experience
• Advanced knowledge of physician practice management, including the requirements for practice start-up, billing, collections, accounts receivable management, employee supervision, and managed care operations
• Proficient in Microsoft Office applications and demonstrate a strong capacity for working with data and systems
• Proven expertise in patient relations, physician credentialing, medical office policies and procedures, marketing, coding, and the use of EMR and Practice Management software is essential
• Proven willing to travel to all clinic locations on a regular basis

Preferred Qualification:

• Experience managing multiple sites

Core Competencies

• Leadership - Demonstrates the ability to inspire and motivate teams to achieve high performance, leading by example and fostering a culture of excellence across all clinics
• Management skills-Engages staff in key processes such as planning, decision-making, and process improvement. Ensures availability to team members, provides constructive feedback, and actively promotes staff development to encourage both personal and professional growth
• Analytics/Problem solving skills- Identifies challenges and resolves them efficiently by gathering and skillfully analyzing relevant information. Proactively implements solutions to improve clinic operations and performance
• Judgment -Exercises sound judgment, displaying a willingness to make timely and well-informed decisions. Demonstrates accountability for outcomes and ensures decisions align with both clinic and organizational objectives
• Planning and organizational skills - Prioritizes tasks and allocates resources effectively to ensure operational efficiency. Develops practical action plans that align with clinic goals and strategic initiatives, ensuring a smooth flow of activities across clinics
• Communication skills-Communicates clearly and persuasively, both in writing and orally, in various situations. Exhibits strong presentation skills when conducting meetings, collaborating with teams, or addressing leadership, ensuring clarity and engagement from all parties

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.      

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.