CSOC Manager - Country Security Operations Center - Quezon City

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Manager, PH Country Security Operations Center (CSOC) is a member of UnitedHealth Group's (UHG) Corporate Security organization. Corporate Security is responsible for the Workplace Security Program and Security Operations Centers that safeguard the company's people, facilities, information, and assets through risk‑based physical security and security operations management.

This role is responsible for leading and managing the Philippines Country Security Operations Center (CSOC) and associated workplace security programs in alignment with UHG Corporate Security policies, standards, and procedures. The Manager will ensure effective 24x7 security monitoring, incident management, and response coordination, while also overseeing global‑level workplace security operations across UHG and Optum facilities in the Philippines.

Key accountabilities include management and oversight of CSOC analysts and operational staff, security incident response and reporting, contract security services, performance metrics (KPIs), access control and physical security technologies, ISO27001 and internal audit support, security awareness programs, and country security liaison initiatives. This role serves as a subject‑matter expert (SME) for security operations and workplace security, supporting business partners and senior leadership by identifying security risks, recommending mitigation strategies, and addressing physical security and operational gaps.

This role will be based in the Philippines (Makati), will primarily support Optum and other UHG business entities Globally. Occasional travel (up to 25%) may be required.

Qualified candidates must have demonstrated experience leading enterprise security operations or SOC environments, managing workplace security programs, and partnering with senior leaders and cross‑functional teams to deliver effective, compliant, and scalable security solutions.

Primary Responsibilities

• Partner with Philippines business leadership to understand local business operations and objectives, socialize country and enterprise Workplace Security and CSOC programs, and ensure leaders are informed of Corporate Security capabilities and guidance
• Lead the Philippines CSOC to provide effective monitoring, incident response, escalation, and reporting for security incidents impacting personnel, facilities, and operations
• Provide leadership with security incident metrics, trend analysis, and actionable intelligence to support risk‑based decision‑making
• Facilitate delivery of security solutions through alignment with business leadership and engagement with Corporate Security program leads and subject matter experts
• Champion CSOC operations, security awareness, and proactive training initiatives to all CSOC Team members
• Partner with Corporate Security program leads to ensure country‑level implementation of enterprise policies, standards, and technical specifications
• Establish and maintain a consistent workplace security program and security culture across assigned Philippine business units and facilities
• Develop and manage annual security operating and capital budgets for the Philippines, ensuring alignment with approved forecasts
• Manage relationships with third‑party security vendors, including contract guard forces, monitoring providers, and integrators; oversee performance, SLAs, and KPIs
• Provide quality assurance through regular reporting, stakeholder engagement, identification of trends, and continuous improvement initiatives
• Build and maintain solid partnerships with Real Estate Services, Facilities, Health & Safety, Human Capital / Employee Relations, Compliance, Legal, Communications Team, Marketing Team, External Affairs Team and country leadership
• Effectively communicate incident updates, project status, and key deliverables to Corporate Security and business leadership
• Drive change, operational maturity, and positive improvements across CSOC and workplace security programs
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 8+ years of progressive security experience in the private and/or public sector, including security operations, workplace security, incident management, intelligence, law enforcement, or military experience
• Experience managing security incidents, investigations, and workplace violence prevention and response
• Experience leading professional security teams and/or contract security guard force operations within a large corporate or multinational environment
• Experience supporting executive protection, travel security, or crisis management programs
  Demonstrated experience leading security operations centers (SOC / CSOC) and/or enterprise workplace security programs
• Solid understanding of physical security technologies (CCTV, access control, alarms) and security operations workflows
• Proven ability to handle sensitive matters with discretion, sound judgment, and professionalism
• Demonstrated ability to influence, mediate conflict, and work effectively with senior leaders
• Proficiency in English (written and spoken)

Preferred Qualifications:

• Relevant certifications (CPP, PSP, CISSP, CISM, CSP, CSMS or equivalent)
• Experience in a global or shared‑services environment
• Experience working with regional or global security organizations
• Knowledge of ISO27001, NIST, or similar security and risk management frameworks

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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