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Senior Manager - Software Engineering

Philippines

Caring. Connecting. Growing together.

With these values to guide us, our people are committed to making a meaningful difference in the lives of those we are honored to serve.

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Senior Manager - Software Engineering

Requisition number: 2351683 Job category: Technology Primary location: Quezon City, Eastern Manila District, Metro Manila Additional locations: Alabang, National Capital Region | Cebu City, Central Visayas | Makati, National Capital Region Date posted: 04/21/2026 Overtime status: Exempt Travel: No

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You will lead the design and development of highly scalable, secure, and event‑driven integration services that connect LLM‑based intent engines, conversational bots, and enterprise backend systems. This role blends deep technical expertise with architectural leadership and cross‑functional collaboration.

Primary Responsibilities:

Lead the design, development, and evolution of the integration layer connecting intent engines, conversational bots, and backend enterprise systems
Define and implement API orchestration, routing logic, and service integration patterns to support complex conversational workflows
Enable seamless interaction between LLM‑based intent detection, bot frameworks (e.g., Amazon Lex), voice systems, and enterprise APIs
Drive scalable, event‑driven architectures that support real‑time, high‑availability conversational experiences
Establish and enforce integration standards, reusable components, and governance models across engineering teams
Ensure all integrations meet security, authentication, authorization, and compliance requirements
Partner closely with AI/ML, platform, product, and architecture teams to deliver cohesive end‑to‑end solutions
Oversee performance, reliability, observability, and operational excellence of integration services in production
Provide technical leadership, mentorship, and guidance to senior and mid‑level engineers
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Undergraduate degree or equivalent practical experience
10+ years of software engineering experience, including 3+ years in a technical or people leadership role
Proven experience designing and building solutions on cloud platforms (AWS preferred)
Experience with event‑driven systems, such as Kafka, streaming platforms, or asynchronous processing frameworks
Demonstrated experience integrating conversational AI platforms, including Lex, LLMs, or voice systems
Solid hands‑on expertise in API design, microservices, and distributed systems
Proficiency in Java/Spring Boot and/or Python‑based architectures
Solid understanding of authentication, authorization, secure integrations, and enterprise security principles

Preferred Qualifications:

Experience supporting large‑scale, high‑traffic conversational or digital channels
Experience establishing enterprise integration frameworks or shared platforms
Familiarity with healthcare, regulated environments, or compliance‑driven systems
Solid communication skills with the ability to influence across technical and non‑technical stakeholders

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.