Associate Patient Care Coordinator

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. 

Tides of Mind Counseling, part of the Optum family of businesses, is seeking a Associate Patient Care Coordinator to join our team in Middlebury, CT. As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone.

Schedule: 40-hour work week Monday through Friday from 8am - 4pm EST or 9am - 5pm EST The schedule will be determined upon hire.

Location:900 Straits Turnpike, Middlebury, CT 06708

Primary Responsibilities:

• Greets patients and visitors in a prompt, courteous and helpful manner
• Verifies insurance information, address and phone number of the patient, registers new patients
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Schedule appointments, take messages, and respond to the needs of patients and callers
•  Assist with new clients (i.e., explain paperwork, verify completion, obtain signatures and consents, obtain insurance information, etc.)
• Schedule new clients according to staff qualifications and insurance requirements. Send text messages/emails to patients regarding upcoming appointments and canceled/rescheduled appointments
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
• Secure patient information and maintain patient confidentiality
• Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
• Performs clerical duties such as copying, faxing and filing
• Contact patient in case of no call\no show
• Ability to use an electronic health record (Athena)
• Effectively executes time management by notifying the provider team of the patient's arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts., which may include voicemails, emails, and online bookings.
• Helps ensure continuity of care and communication between Optum providers and other partners as appropriate.
• Completes clinic reports and administrative duties to ensure exceptional patient care.
• Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information.
• Opens or closes the clinic facility.
• Performs related work as required

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of experience in an office environment, preferably a mental health or medical setting

Preferred Qualifications:

• Basic understanding of medical terminology
• Proven ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
• Proven ability to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff, both written and verbally
• Proven ability to accomplish multiple tasks in an environment with interruptions 

Soft Skills:

• Ability to work independently and maintain good judgment and accountability 
• Demonstrated ability to work well with health care providers 
• Strong organizational and time management skills 
• Ability to work well under pressure in a fast-paced environment 

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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