Broker Agent Service Analyst

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

In this role, you will play a key part in supporting Agent Lifecycle Management by analyzing and processing new and existing agent requests for UHC. This includes reviewing applications and contracts through to completion. You will provide exceptional customer service to all internal staff and external customers.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities: 

• Review applications, gather data, determine eligibility and compliance
• Process broker and agent licensing, appointment, and contracting credentials for UHC Products
• Ensure that all paperwork, credentials, and other necessary documents are in good order
• Perform analysis of submitted material for completeness and accuracy, analyzing credentials and documentation
• Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations
• Identify risks or issues and assess/implement alternate solutions
• Handle processing of licensing, appointing, and contracting work
• Monitor the day-to-day activity on assigned accounts to keep agents and other stakeholders informed of relevant information or lack thereof
• Participate in interdepartmental team efforts, such as the implementation of updates to the production system
• Input applications and process changes to current contracts
• Responsible for analyzing, processing, and completing cases
• Process approximately 20-30 cases per day
• Perform other related duties as required to achieve the goals and objectives of the company and department

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience in customer service or sales support role
• 1+ years of experience using multiple computer programs simultaneously to enter, review, and verify information
• Intermediate level of proficiency using MS Outlook for calendar management, meetings, emailing, and managing email folders
• Intermediate level of proficiency using Excel for data entry, sorting, filtering, and entering information into basic tables
• Intermediate level of proficiency using MS Word to create general correspondence, use spell and grammar check tools, and enter information into forms/templates

Preferred Qualifications:

• Previous healthcare industry experience
• Knowledge of insurance industry compliance, licensing, or claims

Soft Skills:

• Excellent written and verbal communication skills
• Strong communication and interpersonal skills; able to work with team members and all levels within the organization
• Strong analytical/problem-solving skills

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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