Clinical Administrative Coordinator

This position is Remote in MN. You will have the flexibility to work remotely* as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Clinical Administrative Coordinator, you'll handle inbound calls from members regarding post-discharge benefits such as meals, transportation, and home care. You'll document information accurately across multiple platforms and submit referrals to vendor partners, all while delivering exceptional customer service in a fast-paced, remote environment.

This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

This will be paid on the job training and the hours during training will be core business hours in CST and typically takes up to a week.

Primary Responsibilities:

• Responsible for answering inbound calls from members about their post discharge benefits including meals, transportation, and home care
• Accurately enter members and benefit information in a variety of platforms
• Navigate between computer screens and platforms to research member information
• Participate in TEAM chat throughout the day
• Ongoing review of workflows and job aids to ensure correct and efficient processes are being followed
• Extensive work experience within own function
• Complete work that is frequently completed without established procedures
• Work independently
• Potentially act as a resource for others
• Other tasks as requested by their manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of customer service experience, including telephonic support, with a focus on analyzing and resolving customer issues
• Experience with Microsoft Word (create, edit documents), Microsoft Excel (create, edit, save documents and spreadsheets), and Microsoft Outlook (email and calendar management)
• Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm CST from Monday - Friday, including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

• Working Knowledge of Medical Terminology to communicate with members and providers
• Experience in working with Microsoft Access databases 
• Experience with working within the Healthcare Industry

Telecommuting Requirements:

• Reside within the state of Minnesota
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Experience with working in a fast-paced environment where you respond to needs of many people at the same time
• Excellent time management skills
• Ability to work independently and as part of a team

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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