QOI Admin Audit Consultant

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Quality Optimization and Insights (QOI) Audit Engagement team is vital to our success and are leaders in driving the future growth of UnitedHealth Group. In this position, you will work with the QOI Audit Engagement Team staff and support the successful completion of all HEDIS® and EQRO audit review activities.

QOI combines talented individuals from many areas of quality. Our goal is extraordinary performance that exceeds the expectations of the constituents, customers, and members we serve.

This is a demanding environment that must adhere to strict deadlines, and candidates must abide by high quality standards.

This position reports to the Associate Director, Audit Engagement 

The position can telecommute but requires Eastern or Central time zone working hours 

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office for a minimum of four days per week.

Primary Responsibilities:

• Perform duties as assigned by QOI Audit Engagement Team Associate Director
• Responsible for assisting with the coordination and completion of deliverables across various functional areas
• Demonstrates effective professional verbal and written communication skills in a virtual environment and across time zones
• Identify internal participants for audits as required
• Create tracking tickets in SharePoint and distribute as required
• Document dialog during all meetings as required, capturing key takeaways and follow-up items
• Distribute meeting notes to attendees after meetings
• Document and track issues to ensure resolution with auditor
• Distribute meeting invites and agendas to identified internal participants

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma/GED
• Intermediate level of proficiency in Microsoft Office applications including Outlook, Teams, and One Note
• Designated workplace inside home with reliable internet connection

Preferred Qualifications:

• Previous experience working in virtual environment
• Experience communicating with senior leadership
• Experience with NCQA HEDIS® and/or EQRO audits
• Strong proficiency with Microsoft Project and SharePoint

Soft Skills:

• Strong written and verbal communications skills
• Excellent time management and prioritization skills
• Results-driven independent worker and self-starter
• Comfortable working in a virtual environment and across time zones
• Flexible; self-directed learning approaches and adaptability are key
• High level of organization skills, including attention to detail
• Able to accept direction, duties and changing priorities as assigned 
• Ability to prioritize and balance multiple priorities and projects

Competencies:

•  Integrity Value: Act Ethically
  • Comply with Applicable Laws, Regulations and Policies
  • Demonstrate Integrity
• Compassion Value: Focus on Customers
  • Identify and Exceed Customer Expectations
  • Improve the Customer Experience
• Relationships Value: Act as a Team Player
  • Collaborate with Others
  • Demonstrate Diversity Awareness
  • Learn and Develop
• Relationships Value: Communicate Effectively
  • Influence Others
  • Listen Actively
  • Speak and Write Clearly
• Innovation Value: Support Change and Innovation
  • Contribute Innovative Ideas
  • Work Effectively in a Changing Environment
• Performance Value: Make Fact-Based Decisions
  • Apply Business Knowledge
  • Use Sound Judgement
• Performance Value: Deliver Quality Results
  • Drive for Results
  • Manage Time Effectively
  • Produce High-Quality Work

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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