Senior Business Process Analyst - Correspondence Management and Development - Remote

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

This analyst position plays a key role on the Correspondence Management and Development Team, primarily working on our Medicare and Retirement business developing UCard, ID Card, collateral and associated materials and readiness. We are seeking a dynamic contributor who has demonstrated communication skills (both written and verbal) and the ability to lead initiatives to meet deliverables and complete projects on time in a regulated environment. You'll use your creativity, communication skills, and ability to work with others to meet deliverables and complete projects on-time in a regulated environment. You'll focus on design, alignment to current standards, and most importantly, improving the member experience. This position will work closely with members of Strategy, Marketing, Product, and Creative Services teams as well as various external partners.

You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Create and support the ongoing needs of UCard, ID card, collateral, and on-demand materials
• End-to-end creation of materials and being a SME of collateral that accompanies ID Cards
• Perform regression testing and develop audit protocols
• Collaborate with various areas including Product, Strategy, Creative Services, Marketing and Fulfillment teams to update existing enrollment materials, develop new materials, and support custom communications
• Manage, create, and maintain materials and communications with varying branding needs including various legal guidelines and disclaimer requirements
• Work comfortably with some level of ambiguity, as you face rapid requirements changes to materials during development and testing cycles
• Manage multiple versions of materials with external vendors
• Flexible and able to prioritize work under pressure
• Materials Development Analyst (English, Spanish)
• SME Review, Requirements and test-case writing, Defect Triage, Change Control, Quality Analysis, Project Management / deadline tracking
• Project Planning, Strategy, and Execution
• Hosting meetings and working sessions: e.g. readiness calls, kick-offs with cross-functional teams, trainings
• Be a responsive partner to our internal and external customers
• Consistently looks for ways to improve existing processes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience with MS Project, Word, Excel, SharePoint
• 4+ years of experience in writing business and/or system requirements and business analysis
• 4+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
• Team lead or project lead experience
• Intermediate to Advanced Excel skills

Preferred Qualifications:

• Experience in the Healthcare Industry
• Experience working with print vendors 
• Continuous process improvement and knowledge management
• Beginner to immediate programming skills (HTML, CSS)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.