Workforce Planning Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior Supply Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact on the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. Join us! There's never been a better time to do your life's best work. (sm)

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Create statistical models in collaboration with other workforce, operations, and financial teams/inputs by utilizing business intelligence and strategies to drive success throughout every layer of workforce management.
• Collaborative ownership of the capacity management of resources with emphasis on:
  • Geographic down to individual site/real estate headcounts and the corresponding seating capacity/availability (10+ Geographies)
  • Contractual obligations/Service delivery requirements
  • Vendor selection and distribution recommendations (1-2 vendors)
• Collaborate on the creation and delivery of selected vendor locked forecasts and drive accountability for staffing capacity throughout all levels of vendor leaders and internal vendor management partners. (1-2 vendors)
• Partner with recruiting/sourcing to determine resource/location match within certain geographies
• Generate/Distribute and track specific vendor locked forecasts (1-2 vendors)
• Develop and drive mitigation strategies for specific business plans (80-414) and their corresponding FTE counts (1500-13,000)
• Own training/project burn down plans and impacts for their specific LOB and vendor group
• Drive consistency in outlook and approach
• Find creative solutions to complex problems through data management and analytics
• Ensure vendors are delivering on their plans and providing valuable insight to the supply team for future forecast decision making.
• Improve processes to optimize performance and value over time
• Be a strong change agent and resilient to roadblocks
• Anticipate customer needs and proactively identified solutions
• Plan, prioritize, organize, and complete work to meet established objectives

Demonstrated Skills:

• Advanced Analytical skills
• Advanced statistical analysis skills
• Advanced understanding of analytic and presentation tools (Excel, PPT, Access, etc)
• Advanced written and verbal communication
• Superior planning and organizational skills that effectively allocate and manage resources across the site
• Strong problem-solving skills that enable quick identification and efficient resolution of issues
• Expert negotiation skills

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent work experience
• 2+ years of experience in service operations center, call center or Workforce Management
• 2+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin)
• 1+ years of experience leading or managing projects
• 1+ years in using analytical and communication tools to present information (Excel, PPT, etc.)

Preferred Qualifications:

• 2+ years of experience working in systems administration or reporting
• Understanding of call center systems telecom hardware (PBX, ACD, IVR), call software tools and / or programming requirements (CMS modifications, vector scripting)
• Proven track record of identifying defects and process variation, and working to improve processes and reduce defects (Six Sigma, Lean, etc)
• Prior health care industry experience

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will rangefrom $29 to $52 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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