Pharmacy Technician - Telepharmacy

Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.

As a full-time, TELEpharmacy Technician with Optum/CPS Solutions, you will play a key role in supporting our TELEpharmacy operations from a secure office environment. In this technology‑driven position, you will work across multiple digital platforms to assist pharmacists and patients.

You will deliver professional, phone-based customer service and medication reconciliation support to patients and healthcare partners nationwide, serving as a knowledgeable and dependable representative of our TELEpharmacy team. You will be trained to efficiently prioritize and triage incoming calls, routing them to the appropriate team members, and to identify and escalate medication reconciliation needs and pharmacy orders that require pharmacist review.

As a TELEpharmacy Technician, you are an essential part of our nationwide service team, helping ensure safe, effective, and high-quality pharmacy care for patients everywhere.

Schedule: This days and evening position is scheduled as 8-hour shifts including every other weekend equaling 40 hours per week.

About the Facility: 
Our workspace offers a casual, relaxed atmosphere within a secure, modern office building. Team members enjoy a variety of amenities, including sit/stand workstations, complimentary beverages, free parking, and access to an on‑site fitness center.

Primary Responsibilities:

• Opportunity to work with a great team of individuals in a casual office environment that promotes team work.
• Provides customer service and assists nursing staff and facilities with orders needing verification, questions and concerns, and time changes.
• Communicates with pharmacists and supervisors regarding any facility questions or concerns, and helps ensure that these are being resolved. 
• Speaking with hospital staff to ensure that orders are entered/verified/timed correctly so RN's have access to meds when needed.  I enjoy being the extra crutch that helps make their shift and the patient's stay more comfortable/convenient.
• Communicates with pharmacists and supervisors regarding any facility questions or concerns, and helps ensure that these are being resolved. 
• May provide service to claims management company, helping with rejected claims, prior authorizations, and other miscellaneous member calls. 
• May involve typing prescriptions for patients who receive medications via mail order.
• Performing overrides for retail pharmacy rejections.
• Be able to work in an office environment as part of a team

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or equivalent
• The ability to become licensed as a Pharmacy Technician in the State of Illinois
• The ability to obtain the PTCB Certification within one year of employment
• Experience prioritizing, problem solving, and multitasking workload with ease
• Demonstrated ability to establish and maintain positive relationships via telephone

Preferred Qualifications:

• IL Pharmacy Technician license
• National Certification  as a Pharmacy Technician (PTCB or ExCPT)
• A demonstrated "customer first" attitude and excellent customer service skills
• Professional, polished and positive written and verbal communication skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.