Specialty Pharmacy Technician

Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.  

As a full time, nonexempt Specialty Pharmacy Technician with CPS Solutions, LLC Patient Care Services in Naperville, IL,  you will be a vital team member directly influencing quality patient care.  In this role, you will work in a casual low stress, office/call center setting, with your own individual work station. Say goodbye to standing on your feet all day, working the drive up window and ringing up the cash register. Under the supervision of a pharmacist, you will assist internal and external customers with ensuring financial and clinical requirements are met prior to safe fulfillment of specialty medications. This allows you to provide exceptional customer service and share your expertise with patients, providers, or payers regarding specialty pharmacy enrollment, benefits inquiries, prior authorizations, appeals, financial assistance, foundation support, prescription status inquiries, and other areas that pertain to their account.  Our Specialty Pharmacy Technicians are responsible for answering incoming calls and completing outbound calls with patients, providers, pharmacists, foundations, payers, and others under the supervision of the pharmacist.

About the Facility: The Patient Care Service Center is part of our expanding CPS Specialty & Ambulatory Division which is located in our Naperville, IL offices and provides specialty pharmacy support to our clients and patients.  The operation is located in a high-security, modern office building with many amenities including an onsite cafeteria, parking, and complimentary beverages.

Schedule: This position is scheduled to work full time, 40 hours per week, 8 hour day shifts, primarily Monday through Friday with a 30 minute lunch break. 8:30 AM- 5 PM. Occasionally you may be asked to work an evening or weekend shift based upon business needs.

Primary Responsibilities: 

• Communicate with patients, providers, insurance companies, and pharmacy staff regarding prescription fulfillment and account inquiries
• Handle inbound and outbound calls
• Verify insurance benefits and obtain authorizations
• Resolve or escalate issues related to billing or clinical concerns
• Collect co-payments and assist patients with financial support programs
• Prepare medications for shipment and assist with packaging
• Maintain workstation supplies and cleanliness
• Participate in quality improvement activities and staff committees as needed
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High school diploma or equivalent
• Active IL pharmacy technician license
• National Pharmacy Technician Certification (e.g., PTCB or ExCPhT)

Preferred Qualifications:  

• Experience in retail pharmacy or healthcare
• Proficient typing and computer skills
• Solid customer service, communication, and problem-solving skills
• Ability to understand payer processes and specialty drug requirements
• Team-oriented with flexibility to adapt to changing priorities

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.