Bilingual English / Cantonese and Mandarin Retail Customer Service Manager

This position is Onsite. Our office is located at 161 Canal St. New York, NY and 35 East Broadway New York, NY.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English / Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. 

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. 

In this role, you'll lead a retail team to deliver high-quality, in-person service while ensuring a seamless and consistent member experience. You'll collaborate cross-functionally, coach team members, and support daily operations to drive performance, service excellence, and member satisfaction.

This position is full time on-site (40 hours / week), Monday - Friday. Employees are required to have to work a shift between our normal business hours of 9:00 am - 5:30 pm EST. It may be necessary, given the business need, to work occasional overtime. 

Primary Responsibilities: 

• Oversee daily retail operations, ensuring smooth and efficient store performance  
• Drive retail business development through promotions, initiatives, and customer engagement strategies  
• Lead and support the team in delivering high-quality customer service and creating a positive customer experience 

This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 3+ years of leadership experience, including managing OR supervising a team
• 3+ years of customer service experience analyzing and solving customer problems
• Experience with Windows based programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
• Bilingual fluency in English / Cantonese and Mandarin
• Must reside within a commutable distance to the office located at 161 Canal St. New York, NY and 35 East Broadway New York, NY
• Ability to work full-time on-site  (40 hours / week), Monday - Friday. Employees are required to have flexibility to work a shift between our normal business hours of 9:00 am - 5:30 pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 161 Canal St.  New York, NY  and 35 East Broadway New York, NY.

Preferred Qualifications:

• Experience within the healthcare industry 
• Experience supporting OR managing retail operations

Soft Skills:

• Effective leadership and operational coordination skills
• Excellent verbal and written communication abilities
• Strong relationship-building skills with a collaborative, team-oriented approach

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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