Field Account Manager, SB - NY

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The New York Small Business Field Account Manager (FAM) is responsible for supporting brokers and General Agents who serve small business customers. This role focuses on building strong relationships with brokers, providing education, and ensuring smooth service delivery to help them meet the needs of their clients. The Field Account Manager acts as a key liaison between brokers and internal teams, addressing escalated service issues, monitoring trends, and delivering solutions that enhance broker satisfaction and retention. The SB Fam role in NY also supports the NY Small Group internal team on projects, reporting and tracking, as needed.

Primary Responsibilities:

• Serve as a consultative resource for brokers and General Agents, offering guidance and support on products, processes, and service solutions
• Conduct in-person meetings with brokers to review service performance, share insights, and identify opportunities for improvement
• Conduct in-person Open Enrollment meetings in the NY NJ and CT Metro area
• Communicate administrative updates, benefit changes, and wellness program initiatives to internal teams as needed for market distribution
• Partner with internal teams to resolve escalated issues promptly and effectively
• Educate brokers on available tools and resources to streamline their operations and improve their client experience
• Build and maintain strong relationships with brokers and General Agents to drive engagement and loyalty
• Collaborate with Sales Account Executives and other field-based staff to ensure alignment and consistency in service delivery
• Represent UnitedHealthcare positively in the marketplace, demonstrating professionalism and expertise

Business Contextual Challenges:

• Relationship Building:
  • Develop and maintain strong broker and General Agent relationships
  • Understand broker needs, prioritize efforts, and provide value-added consultation
• Communication:
  • Proactively share updates on programs and initiatives
  • Ensure responsiveness and follow-through on commitments
• Healthcare Knowledge:
  • Maintain a deep understanding of health plan strategies, market trends, and competitive positioning
  • Act as a trusted advisor through in-depth product and industry knowledge
• Product Knowledge:
  • Clearly articulate UnitedHealthcare's value proposition for medical and specialty programs
  • Promote tools and resources that support broker success

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active insurance license as required by law upon hire. If not licensed, can obtain within 30 days of hire
• 1+ years of health insurance experience
• 1+ years of experience in customer service or managing relationships
• Proficiency in Microsoft Office
• Proven solid presentation skills in both small and large group settings
• Proven advanced analytical and problem-solving skills
• Proven ability to work in a high-pressure, high-volume environment with self-supported attitude

Preferred Qualifications:

• Experience in Human Resources or medical benefits
• Familiarity with Salesforce products
• Proven ability to work with external partners such as brokers and consultants

What We Offer:

You'll be rewarded and recognized for your performance in an environment that provides clear direction, opportunities for growth, and development for future roles.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range $21.63 to $48.08 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.