Associate Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• New Inventory Management: Coordinating with vendors for shipments delivery, DTA, SEZ/PEZA approvals, scan and upload inventory into TRAC IT/Asset Records
• Imaged Ready Devices in DSM: Maintain sufficient buffer of imaged machines of all models (Standard & Non-Standard both) in DSM and same should reflect on RFC dashboard
• Device Imaging for New hires & Mixed Build tickets: Take assignment & act on the new hires & Mixed build tasks and prepare the devices and create Device Deployment Tool (DDT) task for asset allocation. Priority should be to work on the base location SC tasks and then remote locations. Install applications as required
• Lifecycle Replacement Program: Site specific identified Global Provisioning Solutions (GPS) team members to take ownership and follow up with the users to expedite the device replacement under Replacement Computer Program (RCP) basis the data shared by RCP SPOC and update the status in respective tools & trackers
• Local Incident task for device diagnosis under Walkin: Level 2 Support team to create local incident for GPS team, if any device needs to be repaired by the resident HP/Mac engineer. Incident task assignment to be done by the physically available GPS analyst post user visits to GPS window
  Local Task and Repair of Faulty Devices: Level 2 support team to create 2 local tasks in case of device replacement, one for new device delivery and the other one for repair of recovered devices. GPS team must take all the necessary measures to get the break-fix devices up and running at the earliest possible through part scavenging, new spare parts, etc.
• Faulty Device Repair (In Warranty/Out of Warranty/Physical Damaged cases) etc.
• Coordinate with vendor for warranty support and make sure that devices are getting repaired on time.
• Coordinate with resident engineer for repairing of Out of warranty devices through spare parts scavenging and replacements and ensure that devices are repaired on time. If spare part can't be arranged through self-maintainer, then initiate procurement basis approvals from concerned stakeholders
• Conduct thorough technical checks for any initial diagnosis and repair by vendor
• Creating ticket for SWAT team to lock/unlock the ID's and devices which were received via email from HR Operations
• In charge of IT asset cost charging end to end process for parts replacement (PH Only)
• Participate in process improvement or automation six sigma projects
• Daily update of machine and peripherals status and add new asset details entry to IT Asset Registry, Trac-IT and ServiceNow database
• Process HAM Tool tickets received (such as machine request, peripherals, and asset movement) and coordinate with end user for any clarifications or concerns
• Process RCO Shipping Center (DDT) tickets received for New Hire, Break Fix, Mixed Build, Lifecycle Migration machine issuance
• Facilitate disposal activities end to end including HDD/SSD disposal
• Conduct physical checking of stock inventory in storage room for Bi-monthly, Quarterly and Bi-annual reconciliation audits
• In charge of IT Asset Exit Clearance (HR Allsec tool), documents fillings and manage reports for separation clearance
• Facilitate all temp offline and for investigation tickets received from Asset Recovery Team. Give instructions to AFS (Asset Field Services) for physical verification if needed
• Facilitate any email and call concerns or queries from business within defined TAT
• Facilitate receiving new order deliveries and permit processing
• Plan and schedule the asset movement request received from customers and give it to AFS (Asset Field Services) staff to execute things such as machine set up, seat arrangement
• Facilitate physical audit checks / roving inspection of all IT hardware assets deployed / issued in Office along with AFS (Asset Field Services) staff
• Monitor stock levels for Laptop/Desktop/MacBook's/Peripherals on regular basis and prepare inventory reports
• Initiate Spare part procurement on Monthly basis. Follow up with vendor to receive procured assets on site, check invoice details for payment processing
• Reporting - Regular reports to be prepared for Separations, Stock Levels, Man-Machine Ratio, MIS etc.
• Co-ordinate with vendor and voice team for Cisco Phone and LAN Port issues
• Coordinate with ART team, work on temporary offline machines and update correct status in TRACKIT.
• Issue Laptop Certificates to users for Onshore Travel. (India Only)
• Work on SEZ approvals for Outstation asset deliveries, new shipment clearances, DTA filing, Disposal clearance and monthly Asset issuance annexures. (India Only)
• HAM requests validation and approval for all the requests where there is no forecast
• Monthly lost assets data validation and coordinating with Finance & Commercial teams for customs duty payments and get the case closed in AR/FAR/SEZ records. (India Only)
• Share Monthly Delivery Challans Audit report to Tax team (India Only)
• Facilitate tasks assigned by supervisor or manager based on business needs
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's Degree: Computer Science, Information Technology, Computer Engineering, a related technical field, or equivalent practical experience in Technology and Engineering
• 1+ years experience in each of the following areas:
  • Solid technical background in IT Hardware Asset Management (Asset lifecycle stages end to end process)
  • Solid technical background in Technology Desktop/ PC support, software installation, imaging machines and configuration
  • Technical experience in Network (LAN/WAN)
  • Extensive Customer Service experience
  • Knowledgeable and have experience of Altiris toolset, DSM, MECM (Microsoft Endpoint Configuration Manager)
  • Proficiency in using hardware analysis tools and software
  • Knowledgeable and have experience of MS Office, Excel, PowerPoint
  • Knowledgeable and have experience of Microsoft Windows 11 Operating System
  • Knowledgeable and have experience of ServiceNow, HPSM, or any IT ticketing tool
• Proven excellent verbal and written communication and interpersonal skill experience
• Ability to work under pressure and meet tight deadlines
• Must be a self-starter and able to work independently
• Flexibility and adaptability to changing requirements
• Willing to take overtime if required

Preferred Qualifications:

• MS Power BI
• Macros creation
• SharePoint

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.