Business Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Business Analytics & Insights
  • Analyze large datasets to identify trends, opportunities, risks, and performance drivers
  • Develop meaningful business insights and recommendations to support leadership decisions
  • Monitor KPIs, operational metrics, and business outcomes through dashboards and reporting
  • Conduct ad hoc analyses to address business questions and support strategic initiatives
• Stakeholder Management
  • Collaborate with business leaders, operational teams, finance, and functional partners to understand reporting and analytical requirements
  • Act as a trusted advisor by providing data-driven recommendations and business insights
  • Present findings to senior management and facilitate discussions on improvement opportunities
• Performance Management
  • Track operational and financial performance against targets
  • Identify gaps and drive initiatives to improve productivity, quality, customer experience, and cost efficiency
  • Support governance reviews and periodic business performance discussions
• Process Improvement
  • Identify opportunities for automation and reporting optimization
  • Leverage tools such as Excel, Power BI, SQL, and PowerPoint to improve efficiency
  • Standardize reporting processes and ensure data accuracy and consistency
• Business Segment Liaison (BSL) Support
  • Support employee onboarding, offboarding, transfers, and resource moves by coordinating required technology, access, equipment, and operational readiness activities
  • Submit and track ServiceNow, AppStore, Secure, hardware, software, voice services, and related business requests accurately and within expected timelines
  • Partner with managers, IT, operations, facilities, and business stakeholders to ensure new hires and existing team members have the tools and access needed to perform their roles effectively
  • Manage asset coordination, including hardware ordering, equipment recovery, returns, and adherence to IT asset management and procurement policies
  • Monitor request status, escalate delays or risks, and communicate updates proactively to stakeholders to minimize productivity impact
  • Maintain BSL process documentation, dashboards, readiness trackers, SOPs, and job aids to support consistent execution and operational transparency
  • Stay current on BSL training, process changes, security guidelines, and enterprise support resources to ensure compliant and effective support delivery
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Experience with Power BI/Tableau and data visualization
• Expertise in Excel (Pivot Tables, Power Query, Advanced Formulas)
• Advanced Microsoft PowerPoint skills with executive-level storytelling capabilities
• Proven solid analytical and problem-solving skills
• Proven solid stakeholder management and communication skills
• Proven ability to synthesize complex data into clear business insights
• Proven excellent presentation and influencing skills

Preferred Qualifications:

• Bachelor's degree in business, Engineering, Statistics, Economics, or related field
• 4+ years of experience in business consulting, or operations management
• Experience working with senior leadership and cross-functional stakeholders

Key Competencies

• Executive communication
• Strategic thinking
• Data-driven decision making
• Business acumen
• Stakeholder engagement
• Attention to detail
• Project management
• Continuous improvement mindset

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.