Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role operates within the Product Management organization and partners closely with Product Managers, Engineering, and Operations teams to validate product functionality and produce clear, client-ready documentation. The position is primarily focused on UAT execution (approximately 70% of time) with additional responsibility for developing and maintaining end-user and client-facing documentation (approximately 30% of time).

Primary Responsibilities:

• User Acceptance Testing (70%)
  • Design, develop, and execute UAT test cases aligned with product requirements and acceptance criteria
  • Validate new features, enhancements, and defect fixes across OCDC workflows and integrations
  • Identify, document, and track defects, working closely with engineering teams to ensure resolution
  • Participate in sprint ceremonies (e.g., backlog refinement, sprint reviews) to represent testing readiness and outcomes
  • Coordinate UAT cycles, including test planning, execution, and sign-off support
  • Analyze test results and summarize findings for Product Management stakeholders
  • Ensure test coverage across key OCDC capabilities, including data ingestion, processing, and client-facing outputs
• Documentation & End-User Enablement (30%)
  • Develop and maintain end-user documentation, including user guides, workflows, and job aids
  • Create and publish release notes for product updates and enhancements
  • Support the development and maintenance of centralized documentation repositories (e.g., client portals, internal knowledge bases)
  • Translate technical functionality into clear, business-friendly documentation for payer and operations users
  • Partner with Product Managers to ensure documentation aligns with product strategy and client needs
  • Support internal and client-facing training materials as needed
• Collaboration & Stakeholder Engagement
  • Work closely with Product Managers to understand requirements and acceptance criteria
  • Partner with Engineering teams to validate functionality and resolve defects
  • Coordinate with Operations teams to ensure workflows are accurately represented in testing and documentation
  • Support readiness activities for product releases and client implementations
  • Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 3+ years of experience in UAT, QA, or Business Systems Analysis within a software development environment
• Experience with test management and defect tracking tools (e.g., Rally, JIRA, ADO)
• Solid experience designing and executing test cases in an Agile SDLC
• Proven excellent written and verbal communication skills, with demonstrated technical writing experience
• Proven ability to translate technical requirements into clear documentation
• Proven solid attention to detail and ability to manage multiple priorities

Preferred Qualifications:

• Experience in U.S. healthcare data, payer systems, or clinical data workflows
• Experience supporting client-facing documentation or training materials
• Familiarity with data-driven platforms or APIs (e.g., data ingestion, interoperability workflows)
• Exposure to compliance or audit-related documentation (e.g., HITRUST, SOC)

Success Profile

• Solid analytical mindset with a focus on product quality and usability
• Ability to operate effectively in an offshore delivery model while supporting U.S.-based stakeholders
• Demonstrates ownership of testing outcomes and documentation quality
• Comfortable working in a fast-paced, product-centric environment

Reporting Structure

• This role reports into the OCDC Product Management organization and supports Product Directors and Technical Product Managers in delivering high-quality product releases

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.