Lead Account Receivable Clerk

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function prepare and maintain records of accounts receivable, including receipts, claims and overdue invoices. Applies all incoming cash receipts and wire payments to the appropriate general ledger accounts. Computes interest charges, processes refunds and related items. Performs periodic and month-end balancing and reporting activities.

This is a core Finance & accounting role that requires experience and knowledge of Accounts Receivables, Cash Application, Deduction Management, AR Reconciliation and reporting etc.

Primary Responsibilities:

• Apply customer payments in ERP systems - ensure payments requested are accurate prior to processing
• Research/resolve customer payments discrepancies- open account items and unidentified payments
• Resolve open cash items - issue refund with adequate backup, apply payment per customer request, transfer payments, reach out to other departments for instructions/assistance, etc.
• Intercompany transactions - ensure proper transfer of customer payments
• Complete daily reconciliation of cash
• Work effectively with AR Solutions/Billing/Accounting
• Outlook group mailbox - Outlook mailbox incoming request, assign, work as needed
• Monitor internal and external mailboxes during hours required to be staffed by Cash Team
• Ticketing system - assign tickets throughout day to appropriate co-workers.
• Complete vendor ACH forms
• Effectively communicate with business users and customers
• Assist with projects as needed
• Provide backup for colleagues
• Work within the SLA's for the department
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Additional Responsibilities:

• Coordinate with multiple departments (ex. Accounting, collections, IT, Billing)
• Identifies process improvements within existing cash platforms and processes
• Drive for improvements in customer satisfaction by striving for accurate cash application
• Ability to perform effectively in a high volume and fast-paced production environment
• Ability to working in a changing environment
• Keep all procedural documents current as process changes occur
• Participate in cash application or special projects
• Suggest process improvements to manager
• Work within the PCI and PHI compliance guidelines
• Actively participate in annual goal initiatives

Required Qualifications:

• Commerce degree (B.com/M.com), Accounting, Finance, or related field preferred
• 4+yrs. experience in O2C Cash Application
• Intermediate (or higher) level of MS Excel proficiency, including creating pivot tables, Lookups, conditional formatting for reporting purposes
• Open for shifts: 15:30 to 01:00

Preferred Qualifications:

• Pplsoft, SAP, Oracle Financial experience
• Accounting background
• Opportunity for a go-getter who is looking to grow within the organization

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.