Lead Site Reliability Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Role Overview:

This position is part of the SRE team within OptumRx.

Our primary focus for our team is to enhance the resiliency, reliability and observability of OptumRx services. Our team supports a range of critical functions, including:

• Resiliency and Reliability Initiatives: Partnering with teams on various improvement projects
• Observability: Ensuring comprehensive visibility into our systems
• Alert Analysis and Optimization: Refining alert mechanisms to minimize disruptions
• Automation and Self-Healing: Implementing automated solutions to proactively address issues
• Incident and Problem Management: Supporting priority incidents, assisting with restoration, root cause analysis, and preventative actions
• Advisory Role: Offering data-driven insights and recommendations to development and release teams based on observed system behavior
• Post-Release Validation: Assisting in verifying system stability and performance post-deployment to ensure successful rollout
• Monitor Engineering: Support installation, configuration, and review of monitor instrumentation
• Cloud Operations support: Supporting and augmenting activities handled by the OptumRx Public Cloud team

Primary Responsibilities:

• Enhance monitoring and instrumentation for OptumRx services
• Support priority incidents
• Gather requirements for automation opportunities and instrumentation improvements
• Recommend improvements and changes to monitoring configurations and service architecture design
• Summarize and provide updates to key stakeholders
• Assist with incident/problem root cause analysis (RCA) and identification of trends
• Help teams define service level objectives and build views within monitoring tools
• Conduct analysis on alerts and incident data and recommend changes and improvements
• Drive improvements to monitoring and instrumentation for services
• Assess and monitor overall application stability and performance, providing insights for potential improvements
• Build automation and self-healing capabilities to improve efficiency, stability, and reliability of services

• Participate in rotational on-call support

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• B Tech or B. Engineering
• Technical Skills:
  • Experience with automation and scripting languages (e.g., Python, Bash, PowerShell) with a preference for Python
  • Experience implementing comprehensive monitoring for services to detect anomalies and trigger timely alerts
  • Knowledge of incident management and root cause analysis (RCA) processes
  • Familiarity with service level objectives (SLOs) and service level agreements (SLAs)
  • Proficiency in monitoring and instrumentation tools
  • Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud)
  • Understanding of application performance monitoring (APM) and log management tools, with a preference for Dynatrace and Splunk
• Analytical Skills:
  • Proven ability to analyze alerts and incident data to identify trends and recommend improvements
  •  Proven solid problem-solving skills and attention to detail
• Communication Skills:
  •  Proven excellent verbal and written communication skills
  •  Proven ability to summarize and present updates to key stakeholders effectively
• Collaboration Skills:
  • Experience working across geographies
  • Experience working in cross-functional teams
  •  Proven ability to collaborate with different teams to define service level objectives, gather requirements, discuss opportunities and recommend improvements
• Operational Skills:
  •  Proven ability to participate in rotational on-call support

Preferred Qualifications:

• Experience with using Rally and ServiceNow
• Experience with Ansible
• Experience using AI
• Experience with Power BI

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.