Principal Capacity - Technical Performance Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Develop and maintain system performance reporting using MXG, SAS, and Splunk
• Monitor daily system health for areas of improvement and exceptions
• Deliver recommendations for enhancing performance
• Perform problem resolution to system health conditions
• Research coupling facility performance and/or LPAR weights and capping
• Participation in a 24x7x365 oncall rotation to support performance & restoration of health
• Capability to work multi-platforms with zOS and/or zLinux
• Troubleshoot complex incidents and develop skills for future technologies
• Develop POC of new products and define center of excellence for the organization
• Designs and documents technical solutions required to support complex business system  including general documentation for use by Computer Operations
• Usage of AI is required for daily support and assistance in efficient productivity
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Undergraduate degree or equivalent experience
• 10+ years of mainframe systems experience with proficiency in performance management for large, multi-processor, multi-LPAR, Parallel Sysplex environments.
• 2+ years of experience working with SAS programming
• Demonstrated knowledge and proficiency in the use of TSO and ISPF
• Demonstrated basic knowledge of zOS, JCL, and ability to modify jobstreams for batch
• Knowledge of z/OS, z/VM, z/Linux, CICS, DB2, Strobe, & monitoring systems (e.g. Omegamon)
• Utilize knowledge of large scale operational and system concepts
• Familiarity with WLM (workload manager), MXG, & ThruPut Manager (batch priority software)
• Familiarity with SMF/RMF record structures
• Familiar with SAS programming and statistical data
• Familiar with Omegamon as a system performance monitor

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.