Senior Consultant Business Systems

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Role Overview

This role leverages backend reporting datasets and advanced analytical tools not available through standard application interfaces to uncover insights, troubleshoot complex issues, and guide product strategy. The ideal candidate is a highly motivated self-starter who proactively identifies problems, independently pursues solutions, and continuously seeks out new tools and techniques to improve outcomes and efficiency.

Primary Responsibilities:

• Data Analysis and Product Insights
  • Independently access and analyze backend OCDC datasets to generate actionable insights
  • Develop complex queries and analytical models to evaluate product performance, vendor outcomes, and system behavior
  • Proactively identify trends, anomalies, and opportunities without requiring explicit direction
  • Deliver clear, concise reporting to enable Product Management decision-making
• Requirements Development and Product Support
  • Partner with Product Managers to shape and refine business and technical requirements
  • Translate analytical findings into well-defined product enhancements and backlog items
  • Provide data-driven recommendations to influence prioritization and product direction
  • Continuously identify gaps in product capabilities and propose innovative solutions
• Strategic Troubleshooting and Root Cause Analysis
  • Lead independent investigations into system issues, data discrepancies, and operational challenges
  • Apply structured problem-solving techniques to identify root causes and recommend solutions
  • Go beyond surface-level analysis by connecting data patterns across systems and workflows
  • Collaborate with Engineering and Operations to validate findings and implement corrective actions
• Vendor Performance and Operational Optimization
  • Analyze vendor performance across cost, quality, and turnaround metrics
  • Identify optimization opportunities and propose actionable improvements
  • Develop creative approaches to evaluating vendor effectiveness using available data sources
  • Support strategic decision-making related to vendor selection and performance management
• Management Reporting and Insight Communication
  • Design and deliver executive-ready reporting, dashboards, and analytical summaries
  • Translate complex datasets into clear, business-relevant insights
  • Anticipate stakeholder needs and proactively generate reporting to support them
  • Continuously improve reporting approaches through new tools, automation, and visualization techniques
• Critical Traits and Working Style Expectations
  • This role is designed for a highly proactive and self-motivated individual who thrives in an ambiguous, fast-paced environment:
  • Self-Starter Mentality: Takes initiative without waiting for direction; identifies problems and drives solutions independently
  • Curiosity and Ownership: Actively explores data and seeks to understand "why," not just "what"
  • Creative Problem Solving: Applies new tools, techniques, and approaches to solve complex and non-obvious problems
  • Continuous Learner: Quickly adopts new technologies (e.g., data platforms, AI tools) to improve productivity and outcomes
  • Bias Toward Action: Moves quickly from insight to recommendation to execution
• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation.
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 5+ years of experience in Business Systems Analysis, Data Analysis, or related field
• Experience with data tools such as Databricks or similar platforms
• Proven ability to work independently and manage ambiguous problem spaces
• Proven solid database management and advanced SQL capabilities
• Proven solid product mindset with ability to understand internal and external client needs
• Proven excellent analytical, communication, and storytelling skills

Preferred Qualifications:

• Experience with healthcare data platforms, payer systems, or clinical workflows
• Experience building dashboards or visualizations (Power BI, Tableau, etc.)
• Familiarity with large-scale data processing and distributed systems
• Exposure to AI-assisted analytics or automation tools

Success Profile

• Operates with minimal oversight and consistently delivers high-quality outputs
• Demonstrates solid ownership of data accuracy, insights, and outcomes
• Effectively bridges technical data analysis with business and product strategy
• Continuously introduces new ideas, tools, and efficiencies to the team
• Viewed as a trusted analytical advisor by Product Management leadership

Reporting Structure

• This role reports into the OCDC Product Management organization and supports Product Directors, Strategic Product Managers, and Technical Product Managers.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.