Senior Manager - Account Receivable - Billing

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a dynamic and experienced Accounts Receivable Senior Manager to lead a high-performing team responsible for end-to-end AR operations. This role demands solid leadership, process optimization, stakeholder management, and strategic financial planning capabilities. The ideal candidate will drive operational excellence, ensure compliance, and foster a culture of continuous improvement.

Primary Responsibilities:

• Team Leadership and Operational Oversight
  • Set team direction, resolve operational challenges, and provide guidance to team members
  • Lead and manage a team of 20+ professionals (Including Billing Manager), ensuring timely and accurate billing
  • Conduct performance reviews, provide coaching, and support career development
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Mentor and develop billing and finance staff, conduct performance reviews, and support career growth
  • Lead change management initiatives to upskill teams and embed a digital-first mindset
  • Understand team dynamics, identify attrition risks, and recognize high performers
• Financial Reporting, Compliance, Audit, Compliance and Controls
  • Oversee financial reporting, internal controls, and compliance across business units
  • Drive automation and process optimization in accounting and reporting functions
  • Support internal and external audits related to billing and revenue
  • Sox support and audit
• Billing Operations
  • Lead and manage the billing team to ensure timely and accurate invoice
  • Review and approve complex billing transactions and adjustments
  • Monitor billing cycles and ensure adherence to SLAs and KPIs
  • Automate billing workflows and integrate billing systems with ERP platforms
  • Ensure billing practices comply with company policies, contractual terms, and regulatory requirements
  • Provide billing insights and reports to senior leadership
  • Running Contract and Billing Interface Request for generating invoices
  • Review and approve TBP (Transaction Based Pricing) reconciliations for invoicing
  • Daily Governance Calls for various process activities such as Salesforce, CBP Error log, Unposted, Enterprise now
  • Managing Escalation calls with Account Management Team and Onshore Partners regarding pending Billing issues
• Financial Strategy and Planning
  • Lead long-term financial planning, forecasting, and scenario modeling aligned with business strategy
  • Partner with executive leadership to evaluate footprint opportunities and strategic initiatives
  • Provide actionable insights through advanced analytics and performance dashboards
  • Develop and monitor risk mitigation strategies ensuring financial integrity and regulatory compliance
• Stakeholder and Cross-Functional Collaboration
  • Collaborate with Sales, Customer Service, and Finance teams to resolve billing disputes
  • Establish seamless collaboration workflows between offshore and onshore stakeholders
  • Adapt departmental plans to address business and operational challenges
  • Enhance resource management by mapping team skill sets and optimizing utilization
• Process Improvement and Change Management
  • Identify inefficiencies and implement process enhancements
  • Drive automation and digital-first mindset across accounting and reporting functions
  • Lead change management initiatives to upskill teams and embed best practices
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Skills:

• Proven leadership experience in managing cross-functional teams
• Solid analytical, strategic thinking, and problem-solving skills
• Expertise in ERP systems, billing platforms, and automation tools
• Excellent communication, stakeholder management, and emotional intelligence
• Solid Technical and problem-solving aptitude

Required Qualifications:

• MBA or M. Com or B. Com in Accounting, Finance or related field
• Proven track record in strategic planning, financial modeling, and digital transformation
• Proven solid leadership, stakeholder management, and communication skills
• 15+ years of experience in People Management, Process set up, Process transition
• Understanding of accounting effect and manual adjustments
• Intermediate (or advanced) level of Microsoft Excel proficiency, including creating pivot tables for reporting purposes and completing V-lookups along with good Power Point Presentation skills
• Open for evening shifts: 15:30 to 01:00

Core Competencies:

• Attention to detail, analytically minded
• Self-driven, self-managed and team player
• Focus on Customers & business
• Excellent verbal, written, and interpersonal communication skills
• Solid problem-solving skills and work ethics
• Contract reading experience
• Cross Functional collaboration
• Fair Understanding on AR, AP and Accounting
• Peoplesoft ERP experience
• Salesforce

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.