Senior Technical Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Support product ownership and execution for EDI clearinghouse platforms, including claims intake, validation, routing, and remittance workflows
• Manage and maintain the product backlog, ensuring clear, well-defined user stories, acceptance criteria, and prioritization aligned with business and regulatory needs
• Partner with engineering teams to deliver high-quality EDI transaction processing solutions
• Contribute to execution of AI/ML-enabled capabilities such as intelligent validation, denial prediction, and exception handling within EDI workflows
• Collaborate with data science and engineering teams to support implementation, testing, and refinement of AI-driven features
• Apply working knowledge of EDI transactions (837, 835, 270/271, 276/277) to support system enhancements, configurations, and issue resolution
• Assist in implementation of EDI mappings, transformations, and trading partner integrations
• Collaborate with cross-functional teams including engineering, operations, and business stakeholders to support delivery and resolve issues
• Participate in Agile/SAFe ceremonies such as sprint planning, backlog refinement, and retrospectives
• Track and report on key performance indicators including transaction volumes, rejection rates, and system performance
• Identify opportunities for process improvements, automation, and increased efficiency within the platform
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Candidate must be graduate
• 8+ years of experience in product management, product ownership, or technology roles
• 4+ years of experience working with EDI transactions in healthcare (837, 835, 270/271, 276/277)
• Experience working in Agile environments with exposure to backlog management and user story development
• Experience translating business requirements into functional or technical specifications
• Exposure to working with engineering teams to deliver technology solutions
• Basic understanding of data analysis and use of metrics to support product decisions

Preferred Qualifications:

• Experience in healthcare clearinghouse, payer, or revenue cycle management (RCM) platforms
• Familiarity with HIPAA/X12 standards and EDI processing workflows
• Exposure to AI/ML or data-driven product features
• Familiarity with APIs, FHIR, or modern interoperability standards
• Technical background or foundational knowledge in software or data systems
• Proven solid communication and collaboration skills in cross-functional environments

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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