Senior UX CX Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• UX and CX Design Execution
  • andTranslate insights into user flows, wireframes, and high-fidelity designs
  • andDesign for complex, data-rich interfaces with a focus on clarity, usability, and efficiency
  • andConsider both screen-level usability and end-to-end customer journey quality
  • andBalance business, regulatory, and technical constraints with user needs
• User Research and Insight Generation
  • andPlan and conduct end-to-end research including user interviews, contextual inquiry, workflow analysis, and feedback synthesis
  • andIdentify unmet needs, user pain points, and opportunity areas across complex enterprise workflows
  • andSynthesize findings into actionable insights, artifacts (personas, journey maps), and clear recommendations
• Validation and Usability Testing
  • andDesign and facilitate usability testing, concept validation, and prototype evaluation
  • andIncorporate qualitative and quantitative feedback to refine solutions and reduce delivery risk
  • andEnsure designs are iterated and validated prior to development and release
• Cross-Functional Collaboration
  • andPartner with product, engineering, and data science teams to align on user needs and experience priorities
  • andServe as a bridge between research insights and product decisions
  • andCommunicate design rationale and influence decisions through evidence-based storytelling
  • andContribute to design system adoption and consistent experience patterns
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's or master's degree in computer science, Engineering, or a related field.
• 6+ years of experience in UX Designer/Researcher, Human Factors, Product Designer or related field
• Demonstrated experience in enterprise or complex software environments
• Experience influencing product and design decisions through research insights
• Solid expertise in qualitative and quantitative research methods
• Familiarity with regulated domains (e.g., healthcare, finance, compliance-driven systems)
• Proven ability to independently plan, execute, and synthesize research
• Proven solid storytelling and communication skills across technical and non-technical audiences

Core Skills:

• Systems thinking and service design mindset
• Stakeholder influence and facilitation
• Data storytelling and visualization

Preferred Qualifications:

• Experience researching AI-powered or data-intensive applications
• Experience supporting design systems with research-backed usability standards
• Experience working in Agile or PI planning environments
• Background in behavioral science, HCI, cognitive psychology, or related disciplines
• Familiarity with accessibility standards (WCAG) and inclusive research practices

AI-Enabled Research Capabilities:

• Prompting and AI-assisted synthesis (e.g., clustering insights, summarizing interviews)
• Using AI tools for rapid analysis of qualitative data sets
• Evaluating human-AI interaction patterns and feedback loops

Tools & Skills (Desired):

• Research Platforms & Tools
  • User research platforms: Dscout, UserTesting, UserZoom, Maze, Optimal Workshop
  • Survey tools
• Design & Collaboration
  • Figma (Make, FigJam), Miro, Mural for synthesis and workshops
  • Collaboration tools: Teams, Confluence, SharePoint

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.