Supervisor Collections

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Job Summary

We are seeking a results-driven and detail-oriented Assistant Manager - Cash Posting / Payment Posting to lead payment posting operations within the RCM function. The role requires solid expertise in managing end-to-end cash posting processes, leading teams, ensuring accuracy, and maintaining SLAs while coordinating closely with clients and internal stakeholders.

Primary Responsibilities:

• Operational Management:
  • Oversee end-to-end payment posting operations, ensuring accurate and timely posting of:
    • Insurance payments (ERA/EOB)
    • Patient payments
    • Credit card payments
  • Manage denial posting and correspondence posting workflows
  • Handle and ensure timely resolution of Claims Not Posted (CPNP)
• Monitor and manager:
  • Unapplied payments / Suspense accounts
  • Unposted payments and backlog
  • Ensure accurate posting and tracking of Provider Level Adjustments
  • Perform cash reconciliation and investigate discrepancies
• Process & Quality Control:
  • Ensure compliance with SOPs and client-specific guidelines
  • Conduct regular quality audits and ensure adherence to accuracy benchmarks
  • Identify process gaps, analyze errors, and implement corrective actions
  • Drive process improvements and efficiency initiatives
• Team Leadership:
  • Lead and manage a team of payment posting associates and team leads
  • Track team performance (productivity, accuracy, TAT)
  • Provide coaching, mentoring, and periodic feedback
  • Conduct training on process updates and quality improvements
  • Ensure effective workload management and SLA adherence
• Reporting & Client Management:
  • Provide daily, weekly, and monthly status reports to clients and internal stakeholders
  • Track key metrics such as:
    • Posting accuracy
    • Volume and productivity
    • Aging and backlog
  • Act as a primary point of contact for client communication and escalations
  • Collaborate with cross-functional teams (AR, Denials, Coding) to ensure smooth operations
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's Degree (any field)
• Solid hands-on experience in:
  • Payment Posting (ERA/EOB)
  • Denial Posting
  • Correspondence Posting
  • Patient & Credit Card Payments
  • Claims Paid Not Posted (CPNP)
  • Unapplied Cash / Suspense Account Management
  • Unposted Payments Tracking
  • Provider Level Adjustments
• Experience with billing systems such as EPIC, Cerner, NextGen, etc.
• Solid understanding of US Healthcare RCM processes
• Proven excellent analytical, problem-solving, and decision-making abilities
• Proven high attention to detail and accuracy.
• Proven solid leadership and communication skills.

Preferred Qualifications:

• Lean Six Sigma certification
• Experience in handling large RCM operations or client-facing roles
• Knowledge of HIPAA compliance

Key Performance Indicators (KPIs)

• Posting Accuracy (%)
• Turnaround Time (TAT)
• Reduction in Unapplied / Unposted Payments
• Denial Posting Accuracy
• Team Productivity & Quality Scores

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.