Technical Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role will be helping to maintain technical product coverage for Behavioral Health Utilization Management (BH UM) initiatives supporting payer and government channels. The role supports product development and client implementations, data residency requirements, and government program controls. The role enables cost effective execution by preventing downstream delays, compliance exposure, and fragmented ownership that would otherwise require higher cost remediation.

Primary Responsibilities:

• Provide day to day technical product execution for payer and government BH UM initiatives
• Ensure compliant delivery by managing work that involves restricted data sets and regulated environments
• Serve as the primary onshore coordination point between engineering, implementation, clinical, and business stakeholders
• Enable timely client implementations and production support by addressing dependencies that offshore teams cannot access or resolve
• Reduce delivery risk, compliance exposure, and execution delays associated with regulated BH programs
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Graduate degree or equivalent experience
• Core Product & Domain Skills:
  • 4+ years of Technical product execution experience supporting payer and/or government healthcare programs
  • Working knowledge of Behavioral Health UM concepts, workflows, and regulatory considerations
  • Ability to translate regulatory, contractual, and operational requirements into clear product requirements
  • Experience coordinating delivery across engineering, implementation, clinical, and business teams
  • Solid dependency management and execution skills in regulated or restricted data environments
• Compliance & Delivery Skills:
  • Understanding of data handling, access controls, and offshore delivery constraints
  • Ability to ensure compliant execution in payer, Medicaid, Medicare, or other government regulated contexts
  • Proven skills in identifying delivery risks early and driving timely resolution to avoid implementation delays
• Execution & Collaboration Skills:
  • Solid written and verbal communication for onshore stakeholder coordination
  • Ability to support client implementations, production readiness, and issue triage
  • Experience working within scaled delivery models and prioritizing work under delivery pressure
• AI & Tooling Skills:
  • Demonstrated use of AI assisted tools (e.g., Copilot, generative AI platforms) to: 
    • Accelerate requirements analysis and documentation
    • Summarize findings, decisions, and risks
    • Improve backlog refinement and prioritization efficiency
    • Hands on experience with product and delivery tools such as Rally, Aha!, or equivalent, with AI enabled features
    • Ability to apply AI responsibly within regulated environments, using AI to enhance productivity while maintaining human oversight and accountability

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.