Technical Project Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Provider Technology Operations is seeking a talented and motivated individual to play a key role in deploying revenue cycle technology solutions and services to our clients in the healthcare market. The ideal candidate will have successful experience in Healthcare IT or Revenue Cycle Management system implementations. This position requires a blend of client management, project management, process and product knowledge, as well as solid analytical, communication, and leadership skills. The candidate should enjoy interacting and collaborating with clients and cross-functional teams in a fast paced, rapidly changing environment.

Primary Responsibilities:

• Leading implementations as the client-facing Project Manager for complex, multi-program implementations. This includes the creation, management, and oversight of project plans and key project artifacts to achieve high quality, on-time implementations that result in a highly satisfied and referenceable client
• Relentlessly collaborating and communicating with a myriad of external and internal stakeholders while serving as the primary liaison between the client, operational and technical domain experts, to ensure alignment and quality outcomes
• Tracking client-specific services and/or product deliverables while reinforcing the scope of work outlined in the contract
• Preparing detailed and accurate status reports on an ongoing basis, mitigating delays to the implementation, and escalating issues to the leadership team when appropriate
• Facilitating knowledge sharing sessions with peer Project Managers leveraging client-based learnings to ensure consistency of the overall delivery model
• Proactively seeking opportunities for continuous performance improvement including ongoing PMO methodology enhancements
• Project Planning & Delivery
  • Developing, maintaining, and updating project plans, timelines, and milestones across multiple concurrent initiatives, including implementation, go-live readiness, and post-go-live stabilization activities
  • Tracking tasks, owners, due dates, risks, and dependencies, ensuring updates are communicated clearly and consistently
  • Adjusting plans as priorities, timelines, or resourcing change, and escalating impacts appropriately
• Stakeholder Coordination & Communication
  • Acting as the primary point of contact for internal teams (technology, operations, billing, engineering) and external clients or partners
  • Scheduling, facilitating, and leading recurring project meetings (weekly connects, readiness calls, internal status calls)
  • Preparing and distributing agendas, meeting notes, action items, and follow-ups to ensure clarity, alignment, and accountability
• Go-Live Readiness & Delivery Support
  • Coordinate go-live readiness activities, including validation tracking, must-have requirements, and dependency confirmation
  • Ensure required documentation, configurations, and approvals are identified, tracked, and completed prior to go-live
  • Partner with business and operations leaders to surface risks, confirm readiness, and determine appropriate timing for go-live decisions
• Risk, Issue & Dependency Management
  • Proactively identify risks, issues, and cross-team dependencies, documenting impacts and mitigation plans
  • Follow up with owners to unblock work, confirm timelines, and address stalled or deprioritized efforts
  • Escalate concerns clearly and factually when timelines, scope, or outcomes are at risk.
• Documentation & Reporting
  • Maintain accurate project documentation, including meeting notes, trackers, status updates, and shared artifacts in collaboration tools (e.g., Smartsheet, Teams, SharePoint)
  • Provide concise status updates to leadership and stakeholders, highlighting progress, risks, and decisions needed
  • Ensure project artifacts are organized and accessible to support continuity and coverage.
• Cross-Team & Operational Support
  • Support business and operations teams by organizing work, clarifying ownership, and coordinating handoffs between teams
  • Partner with peers to provide coverage during PTO and transitions, ensuring continuity of project delivery
  • Contribute to a collaborative, solutions-oriented project management culture
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 4+ years of project management experience in Healthcare IT or Revenue Cycle Management
• Experience with implementation or support of SaaS technologies 
• Experience owning client relationships, including recurring relationships, risk mitigation, issue resolution, and escalation management
• Experience facilitating meetings, documenting outcomes, and managing action items to completion
• Proficient in MS Word, PowerPoint, Excel, and Smartsheet (or other project management tool)
• Demonstrated communication and presentation skills 
• Demonstrated ability to anticipate and manage conflict and risks, while leading the implementation through challenging situations
• Proven ability to organize work, track details, and drive follow-through in a fast-paced environment
• Proven collaborative, flexible, and maintains a positive attitude in a fast-changing environment

Preferred Qualifications:

• Project management certification or coursework
• Experience understanding and translating technical concepts to technical and non-technical audiences
• Salesforce experience
• Knowledge of software functionality, user navigation, and reporting capabilities
• Proven solid written and verbal communication skills, with the ability to synthesize complex information into clear updates
• Proven solid decision-making capability. Can digest complex information to understand core issues and develop proposed solutions that align with company and client interests
• Proven ability to apply process improvement methods independently and successfully with measurable business performance improvement outcomes

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.