Patient Care Coordinator - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Care Coordinator is responsible for working in collaboration with the intake and clinical team as well as the patients referring providers office, to promote timely access to infusion scheduling and post treatment follow up.  

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Work Environment

This job operates in a clerical, office setting.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Potential Occupational Safety/Health Hazards

• Office hazards
• Ergonomic Injuries  
• Poor Lighting and Eye Strain  
• Indoor Air Pollution  
• Fire Safety  

Position Type and Expected Hours of Work

This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m.  Hours and work shift may change in accordance with business needs.  Exempt employees must have the ability to be on-call and available, as business needs require.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Schedule patient appointments for infusion services based on physician orders, infusion protocols, and availability of nursing staff and chair time
• Maintain and update daily infusion schedules, accommodating urgent cases, cancellations, and reschedules while minimizing disruptions
• Communicate clearly and professionally with patients regarding appointment details, preparation instructions, and any necessary documentation
• Ensure complete and accurate patient registration into the EMR  
• Apply knowledge of specialty medications and clinical standards to schedule patients for their infusion/injection treatments
• Monitor infusion center capacity and escalate scheduling conflicts or resource constraints to leadership
• Communicate with patients and/or their caregivers to provide their out-of-pocket costs, as identified by the Intake team, or triage patients to the appropriate department as needed
• Work collaboratively with Intake and clinical departments to remediate issues preventing the timely scheduling of a patient
• Identify patients that have missed their injections/infusions and follow up to remediate and schedule as needed
• When patients have communicated that they will be stopping treatments, provide a report back to their referring office with that information and document confirmation (via phone or fax)
• Assist with the review and filing of clinic notes/laboratory results, communicating critical results to a site clinician, per policy
• Ensure order renewals are obtained and entered for processing and timely continuance of care
• Perform post treatment calls for new and high-risk patients, within 48 hours (about 2 days) of infusion/injection
• Initiating an event report and site notification for any patient reported adverse reaction identified on a post treatment call
• Assist with data tracking, reporting, and quality improvement initiatives related to scheduling efficiency and patient flow
• Identify and communicate any process issues to their supervisor, to be addressed in the Quality Assurance program
• Supervisory Responsibility

• This role does not have any supervisory responsibilities

Competency Statements:  

• Effective verbal and written communication skills  
• Highly organized with a strong ability to manage different clinical priorities  
• Self-starter with the ability to work in a remote setting  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• LPN or MA certification
• 3+ years in customer service with a healthcare focus
• Microsoft Outlook, Word, & Excel

Additional Eligibility Qualifications

• Must be able to accomplish any and all duties with little to no assistance

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.