Patient Care Coordinator

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

As a Patient Care Coordinator, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay

Schedule: Available to work Monday - Friday - 8 AM - 5 PM with rotating weekends

Location:75 Roland Way, Novato, CA 94945

Primary Responsibilities:

• Verify patient insurance eligibility, benefits, referrals, authorizations, and pre-certifications
• Counsel patients on financial responsibility, including copays, deductibles, coinsurance, and outstanding balances
• Collect payments, establish payment plans, and document financial agreements
• Register patients and maintain accurate demographic, insurance, and financial information in the ADT system
• Review accounts to ensure required documentation, signatures, and regulatory requirements are complete
• Assist self-pay and uninsured patients by screening financial assistance eligibility
• Ensure compliance with, Medicare, and payer-specific billing requirements
• Coordinate with patients, payers, and registration leadership to resolve coverage, reimbursement, and payment issues
• Coordinate with physicians, nursing staff, case management, patient access, billing, utilization review, and insurance payers to resolve coverage, authorization, reimbursement, and patient financial concerns

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience
• 1+ years of collections or insurance-related experience 
• Beginner level of proficiency working with computers/data entry

Preferred Qualifications:

• 1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related role
• 1+ years of leadership experience
• General understanding of insurance policies and procedures
• Working knowledge of medical terminology
• Ability to perform basic mathematics for payment calculation

Soft Skills:

• Excellent interpersonal, communication and customer service skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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