Director - Patient Care Center, Kelsey Seybold Clinics - Pearland, TX

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.  

Position in this function is responsible for the leadership, management, and oversight of all non-patient facing clinical operations that support safe, timely, and accurate patient care across Kelsey Seybold Clinic. This includes oversight of prescription refill workflows, diagnostic test result communication, clinical advice lines, nurse triage, and related clinical support functions. The Director provides strategic direction for PCC service delivery, ensures compliance with clinical and regulatory standards, and leads multidisciplinary collaboration with physicians, clinic operations, IT, Pharmacy, Quality, and other departments. The role ensures that PCC operations meet organizational goals for patient safety, clinical quality, efficiency, and patient experience.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience.

Required Qualifications:

• Registered Nurse (RN), active and in good standing with the Texas Board of Nursing
• 8+ years of progressive leadership experience in clinical operations, care management, nurse triage, or similar healthcare support environments OR For internal employees: 7+ years of experience in a strategic leadership or operations management role within Kelsey Seybold
• Demonstrated leadership skills with the ability to develop and execute strategic and tactical operational plans
• Solid communication and interpersonal skills with the ability to present information concisely and influence decisions
• Proven ability to develop staff, build high performing teams, and lead through change
• Solid analytical skills used to design, implement, monitor, and adjust operational processes and performance metrics
• Proficiency with Microsoft Excel, PowerPoint, Word, and Visio
• Effective collaboration and communication skills across clinical and administrative teams

Preferred Qualifications:

• 10+ years of experience managing clinical operations in a large multi-specialty medical practice, integrated delivery system, health plan, or centralized clinical support center
• Experience with Epic electronic health record workflows, especially In Basket, triage protocols, and clinical task routing
• Experience leading multidisciplinary clinical teams (RNs, LVNs, medical assistants, pharmacists, etc.)
• Experience with Microsoft Access
• Advanced proficiency with Epic clinical modules and reporting tools

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.