Cash Operations Manager - Payment Management COE - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Cash Operations Manager is responsible for the management of cash posting, reconciliation, and cash control operations across multiple clients within the Payment Management Center of Excellence (COE). This role facilitates daily operations across all cash management functions, including coordination with internal departments (AR, IT, Finance) and external stakeholders (clients, payers, vendors, and banking partners).

This position leads large-scale automation, globalization, and system implementation initiatives, ensuring alignment with organizational goals and operational excellence standards. The manager is accountable for overseeing service delivery, coaching and developing team members, and driving performance outcomes tied to quality, accuracy, and timeliness of cash application and reconciliation activities.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Oversee daily cash operations, including payment posting, reconciliation, suspense management, and cash research, ensuring accuracy, timeliness, and compliance with established controls
• Drives accountability to achieve and exceed service level agreements (SLAs), quality benchmarks, and productivity targets
• Leads automation, system implementation, and process transformation initiatives to enhance efficiency, scalability, and operational performance
• Partners with global teams to support workload balancing, standardization, and globalization strategies
• Proactively identifies operational risks, service level degradation, and implements corrective action plans
• Develops and implements strategies to optimize cash workflow, improve reconciliation accuracy, and reduce aged AR impacts
• Establishes and maintains solid relationships with internal and external stakeholders, including clients, payers, banks, and vendors
• Participates in client meetings, performance reviews, and issue resolution discussions impacting cash operations
• Drives client satisfaction and supports initiatives to improve Net Promoter Score (NPS) outcomes
• Ensures compliance with internal controls, audit requirements, and financial integrity standards
• Provides leadership, coaching, and performance management to team members, ensuring alignment with organizational goals, consistent feedback, and accountability to performance expectations
• Fosters a culture of communication, engagement, and continuous improvement through regular team interactions, transparent information sharing, and action planning based on feedback and engagement insights

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of leadership and/or mentorship
• 3+ years of healthcare revenue cycle experience, including cash posting, reconciliation, and cash controls. (Accounts Receivable/cash applications)
• 3+ years of process improvement, automation, or system implementation experience
• Experience working with complex RCM systems (e.g., Epic, MS4, Invision, Cerner, Star, IDX  or similar platforms)

Preferred Qualifications:

• 3+ years of banking, finance, or treasury-related experience
• Experience working in multi-client, shared services, or COE environments
• Deep understanding of cash posting, reconciliation, suspense management, and EDI/835 transactions
• Proven solid leadership, communication, and stakeholder management skills
• Proven ability to lead large-scale operational and technical change initiatives
• Proven solid analytical and problem-solving capabilities with a focus on continuous improvement
• Proven ability to prioritize effectively and manage multiple competing initiatives
• Proven ability to collaborate effectively with onshore and offshore/global teams

Travel:

• Minimal travel may be required

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.