Patient Access Supervisor

This position is Onsite. Our office is located at 17040 North 51st Avenue, Glendale, AZ, 4975 North Dysart Road, Litchfield Park, AZ, 350 W Thomas Rd, Phoenix, AZ 85013.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. 

As part of the UnitedHealth Group family of businesses, we're a dynamic new partnership formed by Dignity Health and Optum. We'll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you're looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you.

This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 3:30 pm. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be 7:00 am - 3:30 pm, Monday - Friday.

You must be within commutable distance to the onsite location - St. Joseph's Medical Hospital and Medical Center 350 W Thomas Rd, Phoenix, AZ 85013

Primary Responsibilities:

• Responsible for patient registration staff. 
• Have a working knowledge of computer applications.
• Demonstrate leadership and analytical thinking capability.
• Requires working knowledge of insurance including commercial contracts, managed care, and government programs including federal, state, and local agencies.
• Have knowledge of basic medical terminology.
• Organizes workflow to ensure accurate and timely team performance.
• Supervises the work schedule, always ensuring adequate and appropriate coverage for all positions.
• Selects and delegates training and orientation of new staff.
• Assigns staff responsibilities and evaluates performance.
• Counsels employees on areas of improvement of job duties and performance.
• Works with staff to develop personal development plans, identify areas for improvement, and improve performance.
• Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department as well as Dignity Health policies.
• Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards.
• Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows.
• Participates in administrative staff meetings and attends other meetings as assigned.
• Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas, and methods to improve quality of department / hospital operations.
• Daily rounding and weekly huddles with the registration staff.
• Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow.
• Generates enthusiasm and commitment among employees.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience working in a hospital patient registration department or physician office
• 1 + years of supervisor /management or team/group lead experience in healthcare
• Experience verifying patient insurance 
• Working knowledge of medical benefits & medical terminology

• Ability to work full time onsite at two Emergency Department's and one OB Admitting Department location: 350 W Thomas Rd, Phoenix, AZ 85013. 

• Ability to work any shift between 7:00 AM and 3:30 PM, Monday-Friday, with availability for after hours calls to support the team, as the facility operates 24/7

Preferred Qualifications:

• Bilingual fluency in English and any other language

Soft Skills:

• Understanding and sharing the feelings of others to build trust and rapport.
• Fully concentrating, understanding, and responding thoughtfully to others.
• Expressing ideas clearly and respectfully, both verbally and non-verbally.
• Adjusting your approach based on the situation and the people involved.
• Remaining calm and composed, especially when others are stressed or upset.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.