Part Time Patient Access Representative Associate

Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

As directed, coordinates the daily support operations of one or multiple Visual Services Department. Responsibilities may include appointment schedules, patient flow, provider schedules, clinical reception, and area ambiance. Ensures that work unit meets performance standards and identifies and recommends solutions to operational barriers. As a certified ophthalmic technician and/or certified retinal angiographer, is able to provide technical support to Department Providers, as needed, and technical oversight for certified ophthalmic technicians and retinal angiographers on site. Additionally responsible for the oversight of the front desk and administrative tasks completed by department business support. May assist with monitoring, management and development of department budgets.    

Primary Responsibilities:

• Supervises plans, assigns, and directs work of subordinates. Works with Regional Manager to assure appropriate staff coverage including back-up coverage
• Works with team leads and/or subordinate supervisors to ensure adequate clinical and support coverage within departments of responsibility. Resolves problems and/or recommends solutions on Service and departmental issues. Keeps manager and/or Service Line updated on significant operational issues that require escalation
• Operationalizes Service Line and organization initiatives. Develops with manager appropriate processes and ensure efficient and effective implementation at all phases of the patient care model defined by the Service Line
• May provide back-up supervisory support for other areas and/or locations within or across region(s) on an as needed basis
• Performs optic testing requiring a high level of technical skill, which includes: Retinoscopy, manual refraction, measuring deviation with prisms, manual Keratometry, potential acuity meter, Phoropter, Pachemetry, Immersion Scan, and B-Scan. Must be skilled in the all areas of Ophthalmic Technical Support & Photography (e.g. Fundus Photography, External Photography, Slit Lamp photography, ophthalmic imaging, OCT, HRT)
• Maintains awareness of new technical developments in the field of ophthalmology and optometry and applies that knowledge to departmental operations
• Works with outside vendors to assure that Department equipment is maintained in the proper working condition
• Understands and achieves a high level of competence in all support staff roles. Fills in for staff as needed to provide appropriate support of the department. Exhibits exemplary patient manner and serves as a role model for support staff
• Implements new operational procedures in accordance with established guidelines.  Monitors staff understanding of procedures and ensures new procedures are implemented correctly. Provides feedback to management on status of implementation process
• Acts as primary contact for patient inquiries, problems and complaints. Refers interdepartmental and clinical issues to appropriate resources
• Monitors appointment schedules for booking accuracy. Processes schedule changes and implements new schedule formats as required. Maintains accurate records of clinician time for statistical purposes
• Assists in orientation of new providers, including telephone use, appointments and medical records system
• May collect data for use in the management decision-making process. Completes standard reports required for the management of the unit
• Assures assigned areas confirm to standards of appearance and that the work and exam rooms are neat, clean, adequately stocked and conform to state and local health standards
• Coordinates purchasing of supplies and equipment and maintains adequate inventory. Works with Building Services and Purchasing to secure supplies and equipment necessary to operations
• May assist in the monitoring and management of departmental operating budgets. May monitor budget variances. May be involved in budget development process. May be asked to provide budget reports
• May handle scheduling, timesheet and payroll issues for staff
• Performs other duties as assigned

Supervisory Responsibilities  

• Supervises daily work for group (up to 12 direct employees) of Visual Services support (e.g., Certified Retinal Angiographers, Certified Ophthalmic Assistants, Ophthalmic Assistants, and Medical Secretaries). Under guidance, carries out supervisory duties within areas of responsibility in accordance with the organization's policies and applicable laws. Provides direction and support to staff to assure departmental effectiveness and efficiency.
• Orients and trains staff. Either makes recommendations or directly performs the following responsibilities: interviewing and selecting employees; evaluating performance; rewarding and disciplining employees; addressing complaints and resolving problems
• May work with supervisor on issues related to salary and/or disciplinary action of subordinates. Must supervise the equivalent of at least 8 employees

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Certified ophthalmic technician (COA) and/or certified retinal angiographer (CRA) or the ability to obtain within 90 days of hire
• Advanced Cardiac Life Support (ACLS) may be required based on specialty
• 2+ years of experience as an ophthalmic technician or retinal angiographer preferably with at some experience in a lead or supervisory role in a visual services environment
• Knowledge of medical support functions in an ambulatory care setting, acquired through 18 months in a medical support role (e.g., medical assistant) in an outpatient facility
• Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
• Proven ability to perform all job functions in compliance with applicable federal, state, local and company policies and procedures
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. 
• Proven ability to comply with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information 
• Proven ability to actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access
• Proven excellent interpersonal skills needed with the ability to interact effectively with patients and medical professionals at all levels
• Proven ability to work and make decisions in a fast-paced environment
• Proven leadership potential

Preferred Qualifications:

• Bachelor's Degree in a related discipline (or equivalent) 
• American Heart Association Basic Life Support (BLS)

Working Condition / Physical Demand

• Busy office environment with frequent deadlines and interruptions. Extended work hours at short notice may occur with reasonable frequency. Off hour and weekend assignments are possible

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The physical requirements needed to perform the duties of the position are outlined on the following page(s)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.